Chase Bank

Mar 11th, 2024

This is one of the sorriest bank ever !!! Look else where when trying to open a representative payee account. Everyones unprofessional and dont know anything.
Feb 15th, 2024

Great service. Scheduled an online appointment before going and got in even before my appointment. Friendly people too.
Jan 30th, 2024

My bank account was locked and I wasnt sure if it has been hacked, I went into the bank 15 mins before closing and Edison was kind enough to help me. Additionally, he helped me with a small annoyance but the system wasnt working for me at the time. Since it was closing, I didnt want to keep him there longer. I didnt think much of it because it isnt a big deal but he called the next business day for a follow up and helped me with calling the back end to fix it. It was refreshing and honestly relieved to interact with a professional who cared about their job. Something that seems to be missing from the workforce nowadays. Thanks again Edison! Thanks again Edison!
Jan 22nd, 2024

I visited here today and was thoroughly disappointed with the overall experience. It's disheartening to see such a lack of professionalism and customer service in a financial institution. Firstly, the staff(R.) seemed disinterested and were not proactive in assisting customers. The real frustration started when I needed assistance with simply unlock my bank account. The staff requested address proof and I gave the rental contract. She didnt accept it although my name is in the contract. I gave my official SSN including the delivery address(my address) she didnt accept it too. I received this SSN from the SSN office. She requested a telephone or electricity bill but they are under my husbands name, we are living together. My son opened a bank account in BOA with the renter contract. They didn't ask bill or other document. Banking laws are the same for all the banks. My experience at the Chase Bank branch was subpar, to say the least. I hope the management or JP Morgan Chase Bank Head Quarter takes note of these issues and works towards improving the overall customer experience at this location. If you see the other reviews I am not the only person getting this kind of experience.
Nov 14th, 2023