The Metropolitan Loft

Dont stay here, whenever you come with problems they never get resolved. We were harassed by neighbors and got the bad end of the stick because they stayed there longer than me
Oct 5th, 2023

Freshly moved in resident here. I waited a few months to leave a review. I just want to say from start to now the leasing office has been soooo accommodating & sweet. Painless move in and painless interactions. Overly appreciative of the experience. Brittanie & Onilee get a 10/10 from me and my grandma. (& granny is hard to please). The apartment itself is a 9/10 very beautiful layout. Very Quiet floor literally cant hear anything. I do live on the side with U-Haul & some construction so I do hear stuff from time to time but its really not a distraction for me & they are usually gone by 5. I only took off the 1 point because my windows dont open & I do love a fresh breeze. No pests , also no maintenance problems . I had a minor maintenance issue and it was fixed within 12 hours. Other than that its a beautiful apartment, beautiful layout with Great leasing office staff. The hallways are always very clean and smelling good. I wasnt able to make it but they do have holiday parties at the lobby which was cool. Also a Very diverse environment with no discrimination. Oh & The overnight concierge staff member Dianca is very sweet as well! They do have 24 hr concierge so any package , guest , delivery is routed through them which makes the building very secure nobody gets up to your floor without notification or permission. OH AND THE PAINT JOB IN THE APARTMENT IS FLAWLESS! literally first thing I noticed
Jan 5th, 2024

Jul 16th, 2023

Thank you Suzanne for all your help. You are always so helpful to all the guest. True servant leadership.
Mar 15th, 2023

I am highly upset about how I was treated when I visited my family member at this place. The woman at front desk totally ignored me and my moms existence. I stood there for a while and waited for her to get off the phone but she kept on talking as if I was not there. And then as another group of people (non colored people) entered after me she happily smiled and greeted them. I feel that this is very unacceptable. She literally has one job to sit there greet and direct people. Because she ignored me I went into the elevator and assumed that we could just go up however the elevator needed a key. Even when I walked up to her the second time she did not say anything to me I had to interrupt her conversation just to get assistance. On my way leaving I noticed that she was still on the phone and it seem to be with the same exact person based off the conversation that they were having and I do not think it had anything to do with business. I am an assistant manager and have been in customer service for a while to know that this behavior is unacceptable and I do not appreciate how she treated me. I normally don't leave google reviews and if I do they are never bad ones but I just couldn't keep my mouth shut about this. I don't want nothing out of this besides respect the next time I come and visit my family that's all. Please have a conversation with your employees about the way they treat people especially if that's their main duty. I would give this zero stars if possible but I can't so a one will suffice.
Dec 17th, 2022