Sleep Number

Mitchell _{on Google}

Jan 19th, 2024

Service was wonderful, friendly helpful staff

Samantha _{on Google}

Jul 24th, 2023

You can not exchange or return the base. They will charge you for a new base if you exchange to a different mattress size. Over-priced mattresses that are no better than any other expensive mattress or cheaper one for that matter. The person in store said everything was returnable. READ THE FINE PRINT customer service says. Ok. Got it.
DO NOT buy from sleep number unless you plan on losing money and sleep. They are seriously taking advantage of a health need; sleep. Those seeking these types of mattresses are usually in pain. This is absolutely 100% taking advantage of people trying to ease their pain.
As a Veteran with chronic pain and spine issues, this is the epitome of a company taking advantage of its consumers and just plain bad professionalism. They state a trial period IN STORE without honoring it ON PAPER. They have overpriced air mattresses that sound like plastic when you move around. No more or less comfortable than the air mattress I slept on while on vacation in the mountains... and I slept better knowing it only cost about $80.
If you have chronic pain, talk to your insurance about a bed before going to these swindlers. Save your money and time.

Joshua _{on Google}

Jul 21st, 2023

Sales person was lovely. Very nice personality. The reason this is getting one star is because they forgot to mention that the adjustable bases are NOT refundable. After calling and talking to customer support they were zero help. They told my wife that she could not return the base while interrupting her constantly that there is a tiny section on the contract that says you cannot return it. READ THE FINE PRINT. Bad customer service. Now stuck with a 3500$ Base we will not use...

Gail Caudle _{on Google}

May 12th, 2023

My husband and I are both disabled, purchased sleep number because of the reviews, unfortunately they are very much over rated and I found an air mattress more comfortable than this(which what we have had a remote). We contacted to return, pick up was about a month later, we had the mattresses ready to go. Mind you they charge you 250 to ship to you, as you are not allowed to purchase at a store according to them when we purchased, and apparently their free trial is malarkey as well because youre also charged 250 to return, the gas from Jacksonville to my house isnt an 1/8 of the 250. So basically the company makes 500 of you even if their product is sub par and they say free trial. Absurd a company would do this to families during these times. My advice, your free trial will cost you 500 if you dont like them. Oh and they wont refund for up to 60 days. Got to get their interest on their credit card. Seems to me its fraud. *note I never received confirmation of my return until I reached out, I was not aware of the charges I would encounter if I didnt like the product, when I called in i specifically asked about refunds as I have gone thru 5 mattresses trying to find the right one(Serta is the answer) and was not told I would endure charges, however today Im told its on their website (but you have to fish for it) Buyer Beware.