Ferrellgas

What a great experience! I called the 800 number for Ferrell gas and the woman that answered was absolutely amazing. She was polite happy efficient and helpful!! The delivery was prompt The driver was polite and friendly!! Great job Ferrell Gas .
Apr 1st, 2024

What a JOKE!!! HORRIBLE customer service. They hung up on me twice. The first time, when the rep called me back I couldn't understand what she said. So I said "pardon me?". She hung up. I called back and told the rep that I thought that is was rude to hang up on someone and she hung up on me. I called a THIRD time only to be put on hold and I couldn't get to a supervisor. Of course, they are ALL in a meeting and can't be reached. A nice lady named Debbie tried to help. That's the only reason they get one star. Go somewhere local. Forget this place.
Mar 26th, 2024

This is a SCHAM of a company! When you call for service, you are connected to corporate, out of state. They give you a 3 week lead times, even with emergencies, gas leaks, no propane, etc. TERRIBLE BUSINESS!!! You might pay a bit more for propane locally, its well worth this hassle of FERRELL - such a fitting name
Jan 27th, 2024

I have been a customer for over 10 years. They have put in a gas fireplace for me. I had them install a 500 gallon propane tank. It was costly to have this tank installed in the ground. We did the job with them because they told us they could Refill the tank in 5 days during a hurricane. Im close to running out and they are telling me 10 days. We called for a fill the day after Ian. Its been 7 days. You cant talk to anyone local. You get a national service and they just tell you sorry its going to be 10 days. We are looking for a new smaller company that offers some customer service. I would never use this company again. Terrible service and they dont back what they sold me on delivery time.
Jan 26th, 2023

We cannot thank John Hacker and his team enough for the service he provided post hurricane Ian. From the kindness shown when we called, to the prompt delivery of our gas we are so grateful. In a very stressful time they made life a bit easier and we thank them for that.
Oct 12th, 2022