T-Mobile Authorized Retailer

the worst store, they don't change the devices (home internet), terrible costumer services, from another store to supposedly change it and neither, they make you waste your time, for nothing; I called costumer services before and they guaranteed the process, that is, these stores do not comply with their policies, only when it generates cash, they are shameless; terrible costumer services
Apr 1st, 2024

Edit on positive review! Two days after in store help from Bebe. My replacement watch came in and I was rejected exchange for an imperfection on the glass. I am furious after hours invested in getting the runaround! T-mobile has no regard for long-term customers. Almost 20 years and countless phones and this watch problem has proven that companies don't care about customers other than the monthly fee they collect. Between the service issues and the watch issues I have over ten hours of my time waisted. My time is valuable and T-mobile could care less. I am done with them. If I am to get bad, bad service I should be paying less and I will. Bebe was so helpful in get things straight with my smart watch malfunction and setting me up to have my data secured and helping with the warranty.
Dec 25th, 2023

Dec 24th, 2023

Si i went to this store and joavanni assisted me I was asking for some issues that I had with my Apple Watches and he send me to the store that I bought them, that store is shut down I went to the store in Lehigh Acres and they were more then happy to help me.
Dec 1st, 2023

They didn't help at all,bad attitude like they don't want to do what they're supposed to,help the costumer.They kept saying call customer service, call customer service.
Oct 11th, 2023