T-Mobile

James Dubois _{on Google}

Feb 19th, 2024

Great lighting, great store with a really up to date layout. Recommend walking in and picking up a great deal.

Kimberly Martin _{on Google}

Nov 29th, 2023

Very helpful staff!

Kenneth Schroeder _{on Google}

Nov 4th, 2023

Stay away from this T-Mobile store. Super unhappy with some of the shadiest salesmanship Ive ever encountered. Went in to T-Mobile at Gulf Coast Town Center to trade in for a new iPhone, was given a few sales pitches for accessories (like buying a new case and paying half up front and financing the rest) I hate it but have no problem listening to the pitch and politely declining. I got my new phone in hand as I left with the box and receipt in a bag. Only when going to throw out the bag today, 2 days later do I see a usb c charger block in it. My first thought was oh, they included a charger block with my purchase. I dont need it, have a bunch already and had declined any accessories but something didnt feel right as I looked at the $19.99 + tax sticker on it. So I pulled out the receipt that had been folded up twice and snuck into the bag by the same salesperson. Sure enough, the charge was there for $19.99 and tax. Not once was I told I was making this purchase or made aware it was even on the bill. Thinking back on the experience I only recall the salesman saying everything today comes to $xxx.xx so I guess he was able to cover himself instead of saying the total today for the phone is $xxx.xx but whether or not this is legal has nothing to do with it, the fact that its a $19.99 charger has nothing to do with it. The practice of sneaking items into a customers purchase is why I had to sit down and write this long review.
I know I can go return it, but I live over an hour away and I dont know if I will be back in the area before my unauthorized purchase return date expires
For anyone reading, you can look this up on the T-Mobile Reddit, evidently not an uncommon practice for their salespeople and I am sure it comes down to management pushing for accessories quotas or something really pathetic