Personalabs

We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear that your experience fell short of expectations. We value your input and would like to understand more about your concerns. Please reach out to our customer support team so we can address any issues and work towards making things right.Thank you for bringing this to our attention.

Dear Markelli,We sincerely apologize for the inconvenience you experienced with our service. We understand how frustrating it can be to expect timely results and not receive them as anticipated. We appreciate your feedback and want to address the concerns you raised.Upon investigating the situation, it appears that there was a discrepancy in the information provided during the account creation or at the lab. Specifically, the date of birth associated with your account seemed to be incorrect. This discrepancy prevented the seamless synchronization of your test results into your account, resulting in the delay you experienced.We acknowledge that this lapse in our system led to a less than satisfactory experience for you. Our aim is to provide efficient and reliable service, and we regret that we fell short of meeting your expectations in this instance.Once we became aware of the issue and your inquiry about the results, we promptly sent your results to your email address within minutes. However, we understand that the delay and the additional time it took to obtain your results from Quest were frustrating for you.We deeply value your feedback as it allows us to improve our services and ensure that such situations do not recur in the future. Your experience has prompted us to review our account creation and data synchronization processes to prevent similar issues from arising.We truly hope that you can give us another opportunity to serve you better in the future. We take your concerns seriously, and we're committed to making the necessary improvements to enhance the reliability and efficiency of our service.Once again, we apologize for any inconvenience this situation has caused. If you have any further questions or if there's anything else we can do to rectify this matter, please don't hesitate to contact our customer support team.Thank you for your understanding and patience.Sincerely,Personalabs