Downtown Auto Repair and Collision Center

Chad Zani _{on Google}

Mar 4th, 2024

I have been bringing all my cars here ever since the team at GExhaust told me to come here. Henry and Keith are the type of people that dont stop until its right and they know what they are doing - these are all the cars he has worked on for me!

MaryFaith McConville _{on Google}

Feb 14th, 2024

The service I received was phenomenal and the price was excellent. The way Keith assessed and explained what was needed for my car showed me the depth of his knowledge and expertise. How he broke down the pricing and prioritization of the repairs showed me his trustworthiness and how much he cares for the safety and satisfaction of his customers. I highly recommend Downtown Auto Repair!

Bernadette Czaplicki _{on Google}

Apr 4th, 2024

DO NOT BRING YOUR CAR TO THIS SHOP!!!! I met the owner he used to come into the restaurant I worked at. I was going through a lot in my life at the time very unhappy with my job. Single mom struggling to make enough to pay my bill's ,My car was past due for an oil change and I had recently lost someone from cancer as well as me caring for my father who has cancer. If that wasnt enough I had undiagnosed health issues for 2 years come to find out I was living in a house with black mold my son and I went and stayed w/ family , sadly I had to leave my 2 dogs I had 7 years behind in the mold w/ the owner that I was renting rooms from. Henry who was my customer seen me upset crying to a coworker one night he told me to bring my car in and he would help me with my oil change sometime in October 2024 thats were our relationship changed from a customer/waitress to what I thought a friendship he started sending me daily prayers, and offered to lend me money before Christmas which he did and I paid back. Fast forward to now in the beginning of January my check engine light and my car went into limp mode I slowly drove it to advanced had it put on computer it came back saying transmission E solenoid. So who do I call Good old Henry who tells me to bring it to the shop by now Im no longer working @ the restaurant my plan was to do Uber until I found another job which he knew all of this. Thankfully I was able to use my fathers car in the meantime because he can not drive anymore. A week after my car is dropped off. I still hear nothing from the shop about my car a diagnosis anything Im having to call Henry who just told me he has more checks to run. More time passes still not hearing anything having to contact him still dont have a diagnosis long story short he had my car for about a month and a half. I stopped by the shop several times it was parked all the way in the back of the lot. One day I go to get somethings out of it still in back lot key was in it I started it check engine light still on told me he was trying to find the cheapest route to fix it without having to open unit , being that I had other means of transportation I just figured he was doing it on the side to save me money. Meanwhile, Im getting further and further behind in my payments at this time I am behind two payments I only owe $1160 on my car Still nothing has been done to my car and Im being told its a problem in the wiring harness at this point I just wanted my car back so I told him I was probably just gonna come pick it up and give it back to the bank, in all actuality my plan was to take it to another shop. I knew it was something small like a sensor issue it was a 2018 Hyundai ELANTRA. I didnt want to cause friction by telling him I was taking it elsewhere. His response to me was since you are behind on your payments. Ill do you a favor. Ill put a lien on it so the bank has to come and pay me to get the vehicle out and I will give you the money to help get you on your feet, its fraud its wrong, I was desperate the house where I left my dogs. The owner passed away suddenly Feb 9th now Im with having to get my own place that will allow 2 pitbulls I agreed he has helped me so far at this point I never thought he would do me wrong. One day I go down to take my dogs out and collect my mail and notice theres a letter from the bank saying they have possession of my vehicle. I called the bank they paid $5700 to the mechanic to pick up my vehicle. He never called to tell me my car was picked up I go by the shop hes telling me he has cancer something with his blood cells my dad has blood cancer so I asked what kind he could not answer, Now I know hes lying. He told me he had to call lien company and would call me the following day, that week I text him several times no response I go by the shop 1 day at closing time His worker tells me he never showed up. Hes in the hospital. I park around the corner to see him. Pull up five minutes later, he actually took me on a high-speed chase and ran from me. I couldnt believe it.

Alex _{on Google}

Feb 13th, 2024

Downtown total car care did exactly as their name says.
I was recommended to them from SoFlo Jeeps, they said that this shop is the best in the area. I brought my 2010 wrangler unlimited in which needed a lot of work, new engine, full service, front end, suspension, rust removal. The owner and mechanics are very wise, experienced, knowledgable and skilled. They were direct and to the point on what my car needed also helped me out with my budget and didnt pressure me. Once the work was done, I was amazed, they even went above & beyond to fix some extra things.
- Just listen to them with full attention, dont argue if you dont know what youre talking about, be cool, and most importantly be patient and respectful, these guys will take care of your car if you give them a good amount of time and follow up with them appropriately.