Worst property management with the worst customer service. Giselle doesnt know how to talk to tenants at all. This is unbelievable! Apr 3rd, 2024
Letcia Pettinate
The AC doesnt work and they keep promising theyll fix and they never do it. Mar 31st, 2024
Omar Cainzos
I dont even know where to start. I have never experienced anything like this. Always issues with the AC units, we had to switch to another apartment, where we also had AC issues. Our cars have been towed many times for not reason , and the office is always saying it wasnt them. Lately they have been entering the apartment without leaving any kind of notice. The gym is trash , I even found some random person sleeping there. The pools are always close. Please do better, we are just people who have to work even two jobs, we dont want to come home to deal with these kind of problems. Mar 29th, 2024
Andre
Thank you so much Grisel and Landa. you both were amazing and so helpful with my move-in process! Mar 25th, 2024
Joseph Stallard
This place is trash. The maintenance is trash. The property manager is trash and the property management company is also trash. They do nothing here but want more rent and for nothing. This place is a scam. Not only does this scumbag sleazy property management tow cars off the property for really no reason the actual tow truck guy lives on the property and keeps his tow truck on the premises at all times as its always parked in front of the building that I live in And answer to your question yes, they do think they are the police, and they do think they have the right to dictate the way that you speak to them, even though they speak to you in a degrading way at all times this property should be condemned, and this property management should be fully investigated to the full extent of the law They are scrum here. Giselle Rodriguez is a complete waste of a person. I wish I could give that woman zero or more like -10. Maintenance is only provided. To people that gazelle approves of because she is biased if you are not on Giselles approval list your work orders will be denied and closed what just happened to me and my husband on multiple occasions, and one time she refused to fix the air conditioning and left us with nothing for over three months Mar 31st, 2024
The Village at Eastpointe Apartments is located at 5201 Dixie Hwy in Fort Lauderdale, Florida 33334. The Village at Eastpointe Apartments can be contacted via phone at 754-701-4333 for pricing, hours and directions.
Contact Info
754-701-4333
(954) 772-9486
Questions & Answers
Q What is the phone number for The Village at Eastpointe Apartments?
A The phone number for The Village at Eastpointe Apartments is: 754-701-4333.
Q Where is The Village at Eastpointe Apartments located?
A The Village at Eastpointe Apartments is located at 5201 Dixie Hwy, Fort Lauderdale, FL 33334
Q What is the internet address for The Village at Eastpointe Apartments?
A The website (URL) for The Village at Eastpointe Apartments is: https://www.the-village-apts.com/
Q What days are The Village at Eastpointe Apartments open?
A The Village at Eastpointe Apartments is open: Monday: 9:00 AM - 6:00 PM Tuesday: 9:00 AM - 6:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 9:00 AM - 6:00 PM Friday: 9:00 AM - 6:00 PM Saturday: 10:00 AM - 4:00 PM Sunday: Closed
Q How is The Village at Eastpointe Apartments rated?
A The Village at Eastpointe Apartments has a 3.5 Star Rating from 333 reviewers.
Worst property management with the worst customer service. Giselle doesnt know how to talk to tenants at all. This is unbelievable!
Business Response on GoogleApr 7th, 2024
Dear Magda,We are truly disappointed to hear about your negative experience with our property management team, particularly with Grisel. Providing excellent customer service and effective communication with our tenants are fundamental aspects of our commitment to resident satisfaction.We apologize sincerely for any interactions that fell short of your expectations. It's essential to us that all residents feel respected and valued in their communications with our staff. We will address this matter internally to ensure that our team members receive the necessary training and support to improve their interactions with tenants.Your feedback is invaluable to us as we continually strive to enhance our customer service standards. We are committed to rectifying any shortcomings and fostering positive relationships with all our residents.Please don't hesitate to reach out to us directly to discuss your concerns further or to provide additional feedback. We genuinely appreciate your input as we work to improve our services and provide a better living experience for all our residents.Thank you for bringing this matter to our attention.Sincerely,Management at The Village at Eastpointe Apartments
Letcia Pettinate on Google
The AC doesnt work and they keep promising theyll fix and they never do it.
Business Response on GoogleApr 7th, 2024
Dear Leticia,We could not find your name in our tenant list, are you a tenant in our property? If so, please contact the office quickly.We're truly sorry to hear about your experience with the AC at The Village at Eastpointe Apartments. We understand how crucial it is to have a functioning air conditioning system, especially in warmer climates or seasons.Please accept our sincerest apologies for the inconvenience this has caused you. We want to assure you that addressing maintenance issues promptly and effectively is a top priority for us. We're currently investigating the situation to understand why the promised fixes haven't been completed as expected.In the meantime, we encourage you to reach out directly to our maintenance team or management office so we can address your specific concerns and work towards a resolution as quickly as possible. Your comfort and satisfaction are important to us, and we're committed to ensuring that you have a positive experience living in our community.Thank you for bringing this matter to our attention, and we appreciate your patience as we work to rectify the situation.Sincerely,Management at The Village at Eastpointe Apartments
Omar Cainzos on Google
I dont even know where to start. I have never experienced anything like this. Always issues with the AC units, we had to switch to another apartment, where we also had AC issues. Our cars have been towed many times for not reason , and the office is always saying it wasnt them. Lately they have been entering the apartment without leaving any kind of notice. The gym is trash , I even found some random person sleeping there. The pools are always close. Please do better, we are just people who have to work even two jobs, we dont want to come home to deal with these kind of problems.
Business Response on GoogleApr 7th, 2024
Dear Omar,We are deeply troubled to learn about your negative experiences at The Village at Eastpointe Apartments. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we've fallen short of meeting your expectations in several areas.We sincerely apologize for the ongoing issues you've faced with the AC units. It's our responsibility to ensure that all amenities, including the air conditioning, are functioning properly for our residents' comfort. We are actively working to address any maintenance concerns and improve the reliability of our AC systems.Regarding the incidents with your cars being towed and unauthorized entries into your apartment, we take these matters very seriously. We will thoroughly investigate these occurrences to determine what actions need to be taken to prevent them from happening in the future. Providing a safe and secure living environment for our residents is a top priority for us.We are also disappointed to hear about your negative experiences with our gym and pool facilities. We strive to maintain high standards of cleanliness and safety in all common areas, and we will redouble our efforts to ensure that these amenities are properly maintained and accessible to all residents.Please know that we are committed to addressing these issues promptly and making necessary improvements to enhance your living experience at our community.We would greatly appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to reach out to our management team directly so we can address your specific issues and regain your trust.Thank you for bringing these matters to our attention. We value your feedback and are committed to doing better.Sincerely,Management at The Village at Eastpointe Apartments
Andre on Google
Thank you so much Grisel and Landa. you both were amazing and so helpful with my move-in process!
Business Response on GoogleApr 7th, 2024
Dear Andrea,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Grisel and Landa provided you with exceptional service during your move-in process at The Village at Eastpointe Apartments.Grisel and Landa are valued members of our team, and we're delighted that they could assist you effectively and make your transition smooth and stress-free. Providing excellent customer service and support to our residents is always our top priority, and we're glad to hear that they exceeded your expectations.We'll be sure to pass along your kind words to Grisel and Landa to recognize their outstanding efforts. If you ever need assistance or have any questions during your time with us, please don't hesitate to reach out to them or any member of our team. We're here to help and ensure that your experience at our community continues to be positive.Thank you once again for choosing The Village at Eastpointe Apartments as your new home. We appreciate your feedback and look forward to serving you in the future.Warm regards,Management at The Village at Eastpointe Apartments
Joseph Stallard on Google
This place is trash. The maintenance is trash. The property manager is trash and the property management company is also trash. They do nothing here but want more rent and for nothing. This place is a scam. Not only does this scumbag sleazy property management tow cars off the property for really no reason the actual tow truck guy lives on the property and keeps his tow truck on the premises at all times as its always parked in front of the building that I live in And answer to your question yes, they do think they are the police, and they do think they have the right to dictate the way that you speak to them, even though they speak to you in a degrading way at all times this property should be condemned, and this property management should be fully investigated to the full extent of the law They are scrum here. Giselle Rodriguez is a complete waste of a person. I wish I could give that woman zero or more like -10. Maintenance is only provided. To people that gazelle approves of because she is biased if you are not on Giselles approval list your work orders will be denied and closed what just happened to me and my husband on multiple occasions, and one time she refused to fix the air conditioning and left us with nothing for over three months
Business Response on GoogleMar 24th, 2024
Dear Joseph,Thank you for sharing your feedback regarding your experience at our property. We take all feedback seriously and are sorry to hear that you are dissatisfied with your time here.We understand that maintenance concerns can be frustrating, and we apologize if you feel that your needs have not been adequately addressed. We strive to provide prompt and efficient service to all residents, and we regret if we have fallen short of your expectations.Regarding your comments about our property manager and management company, we would like to assure you that we take great pride in our professionalism and commitment to providing a positive living environment for our residents. We do not condone behavior that is disrespectful or degrading.Regarding your concerns about towing, we enforce parking regulations to ensure the safety and accessibility of our community for all residents. We work with a reputable towing company to manage parking violations, and we will review our procedures to ensure fairness and transparency.We appreciate your feedback and will use it to improve our services and address any areas of concern. If you would like to discuss your experience further or have any specific issues you would like us to address, please do not hesitate to reach out to us directly.Sincerely,The Village Management Team
