The UPS Store

What is the point in having a computer for the public to use? If its not turned on and ready to use. I needed to print out my rsum for an interview and Im not waiting 20 minutes for them to receive my email through the store email and Im not waiting for them to turn the computer on and get it warmed up. This is ridiculous.
Mar 27th, 2024

They overcharge for packages. I went in to mail a box that was 8x8x4. The store associate told me they have to round up to 9x9x5. I checked UPSs website and it says Round to the nearest whole number when taking your measurements. For example, 1 to 1.49 will be considered 1, and 1.5 to 1.99 will be considered 2. My box was no where near 8.5 inches or 4.5 inches extra in measurements. Smh its so sad that people will do whatever just for a few extra dollars.
Nov 22nd, 2023

The manager is very rude
Nov 2nd, 2023

I have never experienced such honest & genuine customer service; that was refreshingly real and friendly. Had so much fun even in the brief conversations I had with Holly & Naudia. I was mislead about some information regarding shipping and Holly was so kind rather than getting annoyed with me. Which lead me to thank her because poor customer service is on the rise; which in return she thanked me for being such a kind customer; as they get disrespected on a regular basis. Made me feel so comfortable and I will be exclusively going to them. - bull in a China shop
Sep 23rd, 2023

Store 3160..If I could give this location 0 starts, I would! I was in there this afternoon after visiting Boca town center and just passing through to mail an envelope. The individual that was assisting me. (White girl) asked me what was in my package. I replied, there isnt anything perishable, batteries, etc., if thats what you arec asking me? She insisted on knowing what was in the package and I told her Ive never heard it framed this way before. In a condescending and snarky voice, she said, well, theres always a change of pace. Ive never been so offended in my life when she said, well, we cant ship paraphernalia, if thats whats in there. I am a licensed professional in the medical field and did not appreciate her condescending sarcasm, snarky, borderline traits personality. It was then that I realized, pulling out of there that this looks to be an area, probably with a lot of drugs. And to be honest, she looked like she could be using paraphernalia, because why else would you make a comment like?! This was the worst customer service experience Ive ever had in my life. Alex, please address this and train this individual appropriately at the least. She needs to be let go, in my opinion.
Jul 13th, 2023