Truist

Busy time they are talking so much with customers !!
Mar 12th, 2024

SLOW!! Do not make plans if banking is in anyway part of those plans cause there is nothing quick about this branch. Spend 12 hours at work to spend 30 minutes in their drive thru is completely ridiculous. 1 person working the drive thru and yet 8, 9 cars if you count the only smart lady that decided to leave after 15min, all waiting. Please help this location cause management is bad. Lots of employes working desks with no seated clients makes no sense, if drive thru is where help is needed that's where help should be focused which unfortunately was not the case here, we were okay letting a single teller drown. Took 3 people 5 minutes to clear up drivethru yet a 20 minute response time to start the efforts. Then to top it all off I watched vehicles pull up 10-15 after me pull away because I got behind the vehicle that should have been made to bank in the lobby if it caused a problem large enough to hold up 9 other vehicles an estimated 20 min. Why should someone else's banking cost me time and money. Anything I do wrong as a customer there is a fee but what can I charge when their customer service lacks and I am left not getting paid for the time or gas wasted waiting for this establishment to get it together.
Oct 6th, 2023

This Truist branch is by far the best there is. The whole team is fantastic but the manager Lorrie honestly cares about their customers and has earned all my business. I have been a Suntrust / Truist customer for almost 30 years and I will continue because of this branch.....
Jun 13th, 2023

Jul 12th, 2022

May 31st, 2022