Space Coast Credit Union | Cocoa Beach, FL

They are so much better than a bank! I love my local branch!
Feb 20th, 2024

The shame is it could be a very good Credit Union, unfortunately they choose the worst automated phone system in the world obsoletely stinks! Also, I have a business account with them and wanted to open a personal account, so I went to the branch and they told me they can't open my account that I had to call into there call center from one of there offices. They called for me and connected me with someone that sounded like she was in a room with a thousand other people all talking in the back ground. I explained I couldn't understand what she was saying over the noise basically I was told this is the only way I could open an account, I said thanks but NO Thank you! Really bad customer service!
Jan 1st, 2024

As of 2022, SCCU had over 560,000 members and $7.7 billion in assets, making it the third largest credit union in Florida. They absolutely need to address the amount of employees they have on any given day. I know corporate will try to tell the employees to be more efficient, but no! Corporate needs to properly staff their banks. Im an extremely patient person but it does get frustrating when I sit in the drive-through with a quick deposit and other cars that pull up after me come and go but Im still sitting there being told twice Will be with you in just a moment.. Very difficult to remain patient when it takes 10-12 minutes to make a deposit. They always seem to be short staffed. Do better SCCU and stop squeezing as much as to can from the three employees that are working at one branch.
Dec 16th, 2023

Aug 30th, 2023

I did a car loan the SCCU, paid it off and they never released the title, placing a lien on the car without notifying me. This caused a lot of additional time and expense when I went to sell the car. Thumbs down from this guy, wont be using them again.
Aug 23rd, 2023