Joe's Family Plumbing Inc.

Review of Joes Family Plumbing: A Tale of Two Experiences My journey with Joe's Family Plumbing encompassed a range of services, from water plumbing adjustments and a slight toilet repair to the more complex installation of a water softener and natural gas equipment. The contrast in my experiences across these services is stark and worth noting. On the one hand, the work done on my water plumbing and the minor toilet repair, to a lesser extent, the installation of the water softener, proceeded smoothly. These tasks were handled with a degree of professionalism and efficiency that I had initially expected across the board. The straightforward approach and successful completion of these particular services provided a glimpse into the potential capabilities of Joes Family Plumbing. However, my greatest disappointment lies with the execution of the natural gas plumbing project, which involved introducing natural gas to my home for an instant hot water heater and a pool heater. This aspect of their service was rife with confusion, poor communication, a multitude on ongoing unsatisfactory inspections, and significant professional oversights that severely impacted the projects trajectory and my satisfaction. The initial misunderstanding about the installation location of the hot water heater (in an indoor model, its designed to be designed INDOORS), the proposed non-compliant placement of the pool heater (only after gas has been plumbed to the property and it was clear the area previously proposed would not pass inspection), erratic scheduling, and a disconcerting lack of communication underscored a series of mismanaged steps in the natural gas project. Despite receiving an invoice for incomplete services and confronting them about the myriad issues encountered, the response was a disconnect within the company and a series of unmet promises. In an effort to resolve these significant inconveniences and missteps, I sought compensation. The offer of a mere $250 against the backdrop of a $3600 bill, in response to my request for a 20% discount, was both inadequate and disappointing. This experience with the natural gas plumbing starkly contrasted with the smoother transactions related to water plumbing and repairs, highlighting a disjointed level of service and expertise within the company. Choosing to decline their nominal compensation offer, I feel compelled to share my experiences to provide a fuller picture of what potential customers might expect. While portions of their service, such as water plumbing repairs, were handled competently, the natural gas project was marred by a series of failures that I cannot overlook. This review, therefore, is a tale of two experiences: one satisfactory and the other deeply frustrating. My ordeal with Joes Family Plumbing has been enlightening, underscoring the importance of consistent, professional, and communicative service across all aspects of a project. Based on my experience, I cannot recommend Joe's Family Plumbing for natural gas projects, despite the smoother execution of other plumbing services.
Apr 2nd, 2024

Called them for same-day service. Came earlier than promised and had a major issue resolved within an hour. Very helpful from the very first call, and competent plumber who knew his stuff and gave us recommendations on handling the problem. The problem wasn't in the house. He started there, then went out and snaked the plumbing the street and came out with roots! He unclogged the drain and we know what to do next. Would highly recommend.
Mar 29th, 2024

Best company ever! Great job with my plumbing! Do not hesitate to call!
Mar 8th, 2024

Great company - professional , knowledgeable and efficient . I highly recommend Joe's FAMILY plumbing.
Dec 24th, 2023

Nov 21st, 2023