Geek Squad

They have terrible customer service, I got a laptop repair from these people and all they try to do is take the most amount of money from you. They did a remote repair on my laptop and made my laptop even worse ! Then when I tried to tell them I wasn’t happy with the service and they made the problem even worse they had nothing to say , I will never use geek squad again ! And I do not recommend anybody else to get their repairs from this shady company !
Oct 4th, 2021

Aug 28th, 2021

The apple website made the appointment process so confusing. They didn’t give an option to set an appointment so I wrongly assumed you could just show up. Went in on a Sunday, nobody in line and was told I couldn’t be helped without an appointment. I’m just trying to get my AirPods fixed which aren’t charging. Said “sorry need an appointment”. Okay scheduled for Tuesday 6:40-7, my email says 6:40-7. Because Of work I got to Best Buy around 6:45ish on Tuesday, waiting in line and got to counter around 6:50. I was told since it was 7 minutes past 6:40 THEY COULDNT HELP ME. Meanwhile i told them my email says i have between 6:40-7 and they said NOTHING WE CAN DO NOW since you were late. Didn’t offer to help make another appointment or anything. I checked the emails I received from Best Buy and it says NOTHING about showing up late. Ridiculous!!! I was told I had to come back another day…… they were also not helpful to my questions at all. SO I scheduled for the next day 6:40 made it on time just to be told BUY A NEW PAIR. Frankly the 3rd time, the gentlemen were way more pleasant and explained it thoroughly. I’m not upset that I have to buy a new pair but that fact it took 3 different days to drives over, 20 mins, to get this answer. So unhelpful, waste of time. 1 star + 1 extra to the friendly gentlemen who helped me the 3rd time
Aug 13th, 2021

HORRIBLE. I broke the screen on my Samsung Galaxy phone. When I signed up for the protection plan the guy kept pointing to the Geek Squad in the front of the store. I believed that this is where I was going to get my Galaxy phone repaired, if ever necessary. After spending 40+ minutes on hold and speaking the phone with an agent I was told I needed to drive Orlando, 2.5 hours away from my home, to the nearest Samsung repair center. Five hours round trip is entirely unacceptable! There was no option to receive a screen replacement as there was a "spare part shortage". Instead, I had to pay the full price for a totally new phone. I should have only had to pay for the cracked screen. It is not my fault that they didn't have the parts to provide the service that I signed up for. I wasn't even allowed to get a refund for my protection plan to have my phone repaired somewhere else.  TOTALLY unacceptable!  I want to be ​reimbursed the difference of the whole phone replacement instead of only a screen repair because I only ever needed a screen repair. I should not be penalized for Geek Squad's inability to maintain Samsung parts in their stores.  Don't sell plans to fix phones if you don't have the parts to fix phones.
Aug 2nd, 2021

Jul 30th, 2021