Bank OZK

I recently visited Bank OZK (Hancock Bridge Parkway) after noticing their sign inviting customers to "stop in today and check our CD rates." Eager to explore my options, I decided to drop by during my lunch hour. However, upon entering the branch, I was disheartened to find three or four associates standing idle with not a single customer in sight, neither in the offices nor at the teller line. To my surprise, instead of assisting me promptly, I was informed that I needed to make an appointment for inquiries about CD rates. Despite explaining my time constraints due to work, I was simply told to return the next day, as the staff expressed concerns about being "ambushed" by too many customers. Feeling frustrated by the lack of customer service and the discrepancy between the advertised availability and the actual service provided, I expressed my disappointment. It was evident that the branch was far from experiencing an "abundance" of customers, as suggested by their response. Ultimately, I opted to pursue CD options through my broker, as the inconvenience of returning the following day was not worth the effort. It was telling that even during my short absence to grab lunch next door, not a single customer entered the branch, further highlighting the disconnect between the bank's advertising and the reality of its service. Overall, my experience at Bank OZK left much to be desired, and I hope they consider improving their customer service and communication to better meet the needs of potential clients in the future.
Mar 20th, 2024

I have been a customer of Bank OZK for several years now, and I can confidently say that it has been an exceptional banking experience from day one. The customer service at Bank OZK is unparalleled. Every time I visit the branch or call their customer support line, I am greeted with warmth, professionalism, and a genuine willingness to assist. The staff members go above and beyond to address any inquiries or concerns promptly, making me feel valued as a customer. :)
Jan 17th, 2024

I find the staff at ozk to be very helpful and friendly!
Jan 11th, 2024

Awesome bank with the most friendly tellers one can meet. Plenty of service and very helpful too. They'll be my go-to bank for a very long time!
Sep 26th, 2023

Had problems with the new associates since they changed name and the older associates were gone. I had issues with extra fees and the management could care less. Very poor customer service. Thanks Larry
Mar 6th, 2023