Regions Bank

Always a pleasure when we visit. Fiona is wonderful. Staff know are names. Never had an issue in the year weve been doing business with them. Fiona and Regions changed our lives significantly for the better!!
Jul 26th, 2023

Betty, Susy, Fiona...are some of the good and professional agents who can help you. It is a small bank with great customer service.
Mar 14th, 2023

This bank has poor customer service. I have been here several times trying to resolve Chinese symbols on my account when I log in but the worst customer service was recent. I needed my accounts put in a trust. Elizabeth said I will call you tomorrow for you to come and sign papers. She took a copy of my trust. For the past two weeks I have been in the bank three times and called twice. Never able to talk with Elizabeth. Dominick sent her two emails while I sat at his desk with him showing me where they were sent. He write my name and number on a piece of paper and handed it to her behind the service desk while I was there and still no call. I went back today and she was with s customer. Dominick said he couldnt help me because he was behind customer service counter today (oxymoron right?). But she stepped out of her office snd denied receiving emails or a note to call her. She actually asked me why didnt I call her!!!! Now I have to try another location and hope for the best. I have traveled all over the country for work. This location is the worst!!!
Jul 6th, 2022

I opened an account online. I do not recommend doing so. The account was frozen pending verification review but never was I told this in the process. It had already accepted my payroll direct deposit and when I went to transfer PayPal funds in to pay my rent, I was receiving an error message. I went to the Cape Coral Del Prado location to resolve. The visit did not start out great and I was told I could not even get my payroll deposit out until the account was verified but they could not tell me how long it would take, what actually needed to be verified, or why the online process never informed me of this before taking my money. Since Hurricane Ian I am desperately trying to catch up on bills and my rent needed to be paid that day. I also had to get my 7 month old to daycare and get to work asap. Elisabeta took the information and worked on it all day for me and kept in touch by phone with updates. When I got off work she waited for me to get to the bank even though they were technically closed in in the lobby. When it was said and done she fixed the issue and I had free control over the account by that night so I could pay my rent. I was very angry and upset at first and planned on closing the account, but Elisabeta definitely saved an customer and restored my faith in the bank by going above and beyond for me to right a wrong!
Mar 31st, 2022

poor service, thieving management. Bank promotions are fake
Mar 19th, 2022