Budget Car Rental

PLEASE read the reviews of this and of Avis before thinking about renting a car, I wish I had done. We booked to pick up a car at 9:30 in the morning. After waiting in line for over an hour and being told they had run out of cars we gave up as we had a flight to catch up and had to make alternative arrangements which ended up being so expensive as it was so last minute. Its such a shame as we have used Avis and Budget a lot over the last couple of years and have never had an issue like this in any country weve been to. The staff were less than helpful and really not apologetic at all. It seemed like this was just a usual occurrence for them and judging from the reviews I think it often does happen. Given there is an effective booking system in place that works all over the world, I would recommend not letting people book cars that clearly dont exist.
Feb 17th, 2023

Horrible experience . All cars they gave me were broken . Never rent again with them in DC
Jan 17th, 2023

The worst company Ive ever used, we rented from the NY office and the girl was asleep when we walked in. She then told us they didnt have any cars even though we reserved online. When I pointed out she hadnt even apologized she said Budget should apologize to me because Im getting customers complaining at me all day! Waited for an hour for the car to arrive. 4 days later I booked a car from Washington and they over charged me by $50!
Dec 28th, 2022

Dress for the weather because everyone has to wait outside. They also have very strict business hours so if you arent careful youll have to find a place to park your rental for an extra night + pay for the inconvenience. The employees are nice enough, but the facility is terrible.
Dec 27th, 2022

Prompt service. Our last moment change of requests done right away. The car is good so far..
Dec 25th, 2022