The Bancorp

Doesnt report identity theft. They will not tell You how or when the account was opened. They treat you like youre an idiot on the phone and they just tell you they will email you confirmation that they closed the fraudulent account. When asked if theyre going to report it to the fraud department they just say they close the account. Thats a real boost of confidence in this bank. I am convinced that they pay people for five star reviews because Their customer service is pathetic. A complete joke.
Mar 24th, 2024

Feb 29th, 2024

I wanted to do a recap to my situation and now I am writing to you. Already tried stride bank and since both of you are together in this I am reaching out to you. I am very disappointed in the customer care you offer. I called to say someone had my account number and routing number and it did not matter . I wanted the account closed due to this but I was told support would reach out to me which they havent. I was also told that the account cant be closed and reopened. This is a serious safety issue for a customer. Then I got a alert that someone tried using my card and when going onto the app it wanted me to take a picture of my license, when you already know someone has my numbers do you honestly think I am going to take a picture of my license. There is to many red flags about this situation and needless to say I will not be using you ever again and I find this to be in very poor taste on your behalf that no one cares about this situation. Someone has this account info and you are continuing to do nothing. You can not even reach out to me to discuss the issue. This in my eyes and hopefully other people that read this will agree.
Mar 21st, 2023

I'm truly suprised at all the negative comments, I've had my disability checks deposited into chime account which uses Bancorp for 2 years now and never ever have had any problems with them, my check is even deposited a few days earlier every single month, every transaction I've done with them has been good.
Jan 11th, 2023

This company is the absolute worst! No customer service whatsoever, plus, I currently gained access to their company christmas party in Wilmington and they dont party hard at all. They cant do anything right!
Dec 22nd, 2022