Glenwood Dental Associates

Tina is the front desk receptionist and scheduler. My first negative experience was when she called me to cancel all of my familys dentist appointments and needed to reschedule. When I attempted to schedule all four of us, she said she would need to check the schedule and call me back for when all 4 of us could come in. She never called back. When I called, she acted as if we never had the conversation, never apologized or anything and told me it would be a full year before they could see us, which was unreasonable and unfair. Fast forward, during that appointment, she gave me a hand written appointment card for 9am, then called to confirm for 1030. Due to the conflicting times, I called the day of my appointment to verify the time. It was suddenly 930 to my surprise, worse Tina acted as if it was my mistake. After waiting for 20 minutes, I asked how much longer, she said my appointment was actually at 945 and I would be there for an hour and a half for a cleaning! I expressed my dissatisfaction, especially since I had meetings and needed to head up to Wilmington. Even the Hygenist said there would never be a need for my appointment to be more than an hour. After my appointment, Tina scheduled me for what she called a 6mo appointment, for literally 11 months out! When I questioned her on why my six month appointment was really 11 months, she said were short staffed and thats all they had. She probably should stop calling it a 6mo appointment, particularly if the practice is unable to accommodate to providing patients with their 2x per year insurance benefit. I gave feedback to the doctor but it seemed to fall on deaf ears. He kept saying were making some changes but the changes that need to be made is with Tinas attitude and poor Customer service. When I requested my medical records to be transferred to another office, Tina said they wouldnt transfer them until the insurance had paid. That is an illegal practice and Dr. Wisk needs to revisit this policy.
May 21st, 2023

Absolutely recommend Dr. Wisk. All of the staff are friendly and put you at ease.
Mar 19th, 2023

Great experience, very friendly, Dr.Disabatino is fantastic very nice .
Jul 24th, 2021

May 20th, 2020

I went to the dentist a couple weeks ago due to pain I've had in my tooth for months. I let them know in advance it felt like the tooth had broken. The dentist examined me, confirmed I had a small cavity and noticed a small gap (I assume meaning there's a bit of tooth missing), and instructed me to make an appointment to come back. I had, and an employee made an appointment for June 1st today, 2 PM. I wrote it in my phone immediately.When I arrived today at 1:51 PM, stating I was here for my 2:00 PM appointment, she responded in an irritated tone that my appointment was at 1:45. First of all, even if my appointment was at 1:45, I was only 6 minutes late. Industry standard gives you a 15 minute grace period. She stated that "due to the virus he's on a strict schedule, nothing we can do." Irritably, still. If that were the case, why was I not advised when I made the appointment that there is no longer a grace period? While it's important to be on time for doctors appointments, it is also important information to provide your patients.If she did not tell me 2, I am not sure why I wrote it in my phone that moment. She gave me an attitude and said she wrote it on the card. I have the receipt in my wallet but no card. While it's possible I misheard her, her immediate tone was off-putting and I responded unfortunately with that same irritation which seemed to escalate hers. I try not to let people get to me in that way but it didn't help that I was also in quite a bit of pain, with hope that it would finally be resolved after months of discomfort.Also, I have never been to a dentist or doctor of any sort, where they do not send you a reminder text for your appointment. Every dentist and doctor I have seen for the last 10 years sends reminders. The purpose is to avoid confusion and situations like this. Finally - during the last appointment, my mother had one as well (like mother like daughter I guess!). We were there simultaneously, and this individual told her they didn't take her insurance. She argued with her that no dentist ever takes HMO, they only accept DMO. D for Dental. I know this to be untrue having worked in medical offices myself. Also knowing she has used this same plan at a handful of other dentists over the years. She had to pay out of pocket even though this dentist has always taken her insurance prior. Knowing this, they still did not contact her insurance company as any other medical office would.Today she attempted to resolve this, my mother gave her additional information she received from the insurance company to help her, and she kept repeating that this information isn't what's on the card (but finally resolved the matter).Well, because it's additional, information. The card was still valid, and reflected her information accurately, and at any time they could have validated her coverage with the insurance company. When I worked in medical practices myself this was always standard practice. My mother called in as well to give the information over the phone, and the fact that nothing was resolved in a matter of 2 weeks until she came down to resolve it in person means a resolution was not attempted.I want to make it clear that this review reflects my experiences with an employee. This does not speak for the entire staff, nor does this speak for the dentist or his practice. My mother goes here and has had good experiences with the dentist himself. The reason I'm giving 2 stars, and not 1 star like I wanted to, is because as poorly as this issue was handled, I want to make it clear that this is not a reflection of the practice.
May 31st, 2020