M&T Bank

Went there today and the service was awful.
Jan 17th, 2024

I have been banking with M&T bank for about 3 years now and they have went downhill 100%. My account was put on hold for sending a Zelle payment to a recipient I often send money to, my landlord, because of legal issues. But I was unable to get any form of information or help. I went into the bank on a Saturday, because on the phone they said I needed to come into the bank, no specific day or time just come into the bank. Turns out the legal team is not available on the weekends so I was left for 2 days with no access to my account or the money in the account. With this being my ONLY account I explained my frustration with two different team members at the bank and I was basically met with the energy of its your problem, wait until Monday thats all I can tell you (Not exactly the employees words but thats the energy she gave off when I asked what I was supposed to do) needless to say, I will be closing my account with M&T.
Jan 6th, 2024

VERY CLEAN AND VERY NICE PEOPLE TOO
Aug 30th, 2023

M AND T BANK. WHERE APPARENTLY ITS YOUR JOB TO MAKE SURE YOUR MONEY IS SAFE. GREAT SLOGAN WAS MISSING MONEY FROM TWO ACCOUNTS.
Jun 8th, 2023

Have you ever had someone talk to you in a nice condescending way. And appear to want to help you but in fact does everything but? This was my experience with the front receptionist of the Smyrna location. She was a heavier set older black woman. I waited for someone else to deal with the problem. Everyone else was pleasant and genuine
Apr 21st, 2023