PNC Bank

The tellers that serve you when youre in and out are friendly and kind. Those sitting behind the desks at the cubicles not so much. I had an appointment at 4. Got there 10 minutes early, no greeting while standing directly in front of a lady for over 20 minutes before she said Ill be with you soon and finally offered me seating (which you can not see just walking in. Another 15 minutes went by with no word. I finally asked how much longer to be told another 10-20 minutes. I finally after over an hour of waiting I left. There were employees just sitting at their desks. Completely unprofessional, now I see where the rest of the not so great comments/reviews came from.
Mar 16th, 2024

Jun 3rd, 2023

May 25th, 2023

Been banking with PNC for over 8 Years and been going to this branch for over 5. No bank is perfect but like location and staff. The app is pretty user friendly as well.
Feb 18th, 2023

Horrible customer service. Your notary policy stated that if I had a document to be notarized as a PNC active acct customer, I could come into the branch. I called the branch in advance. Nobody said all parties signing my document had to be PNC customers. I had a Pension document that my spouse was required to sign in order for me to rollover my pension and your teller and branch manager would not notarize their signature unless my spouse was a PNC client acct holder. I have been a client for over 20 yrs. I have rarely used your services. I bet if I was rolling over this account to PNC investments it would have not mattered that my spouse was not a client. I finally talked with your customer service line and they said oh yes, it has to be a PNC document. This also made no sense to me. It sounds like your branches and your customer service reps do not know the rules regarding notary. I paid for the service and for the first time in 20 plus years, I am looking for another bank.
Aug 5th, 2023