ResortQuest - Administrative Office

Jul 9th, 2019

We rented a unit for 4 adults & have been coming to Sea Colony since the 80's. After a wonderful visit in early June with my brother & his wife, today I was charged today $159.00 for a stain in the master bedroom. They used my credit card and had never asked or notified me of any issue. I called to get the charge removed since it was untrue to which I didn't get any satisfaction. I am disputing the charges but also question why they still had my card on file & used it 7 weeks after the fact. PCI standards not being followed by such a large company. Very disappointed & discouraged.
Apr 6th, 2019

Feb 26th, 2019

Suggest you wait until the absolute last minute to make a reservation as there is no getting out of it within 30 days unless there is a "named" hurricane. Had planned a golf trip for the next 5 days and the forecast is for 100% rain and thunderstorms for those days. For a foursome of guys (two who don't drink) there is really nothing else to do. So pay $170 a round in greens fees (you know they won't lower them despite the constant heavy rain) and be miserable on the course or eat the rent and stay home? Tough call but again don't lock in until a couple days before. I went in eyes wide open but never expected 5 straight days of heavy rain. Don't think travel insurance would cover this. Was hoping they would work with me and give me a credit for a future stay but no.
Sep 27th, 2018

We have been vacationing in Bethany Beach each year for the last 7-8 years. And we have stayed in Bear Trap Dunes multiple times. This year, our rental home was very disappointing. When we first got to the townhome, there was a a moldy, damp smell in the lower level bedroom. The smell was so bad that my sister and her fiance were not able to sleep in that room. The maintenance person came to check it out and said it's "had that kind of smell for a long time, and that it actually smells better than it normally does." The smell was not corrected, and we couldn't use that room during our stay because of it. Our wi-fi was intermittent for the first couple days. Then on Monday, it was not working at all. We had 8 guests, all who were under the impression (per our contract) that we'd have Wi-Fi. That was not the case. A tech did come out to the house and fix it, so we were able to use Wi-Fi the last half of our stay. The mattress protector in the 3rd floor bedroom was noticeably dirty - two yellow spots that smelled of urine. We had to put it in the washer before we could put the sheets on to go to bed. The 3rd floor bedroom on the right has an extremely creaky floor, which we're assuming is the result of whatever water damage caused the 2nd floor warping of the floor and the 1st floor mildew/mold smell. There was obviously significant water damage to the home, which was not remedied appropriately. There were lights burned out in the stairwell going down to the 1st floor; there are no lights to light up the stairs to walk down. This was a safety hazard, especially for my older parents. The door to come into the unit is completely warped, and you have to tug it closed in order to get it to close. Again, very difficult for older parents. There was a can of tobacco in the powder room waste basket upon our check-in. It was not ours. The television in the 2nd floor master bedroom didn't work; there was no sound and the picture kept going out. The tech was able to reboot it and fix the issue. And the television in the smaller bedroom on the 3rd floor did not have cable access at all. The tech told us there was nothing he could do to fix it, and they would need to call the cable company to have them come out and replace the box. The double coffee maker doesn't work on the left side. While this was a relatively minor issue compared to the other issues with the home, with 8 guests, this would've been quite helpful to have enough coffee for everyone. The majority of the dishes, plates and silverware in the kitchen were very dirty. Some of them appeared to have only been rinsed and put back into the cabinets. I took pictures of dried food on 7 different plates and bowls, along with greasy silverware and two frying pans that still had grease/residue in them. We obviously were able to buy dish soap and wash the dishes, but it was unacceptable to have to clean up someone else's mess. We feel this should have been done by the cleaning company before we arrived. My son lost his phone charger, and I was looking under the couch in the living area. There was so much dirt and crumbs under it. It was quite disgusting, and further confirmed the uncleanliness of the rental. We have rented from Wyndham / Resort Quest multiple times before this without issue. This vacation, and this home in particular, were a great disappointment. I am sad to say that we will likely consider a different rental company for our annual family Bethany Beach trip next year. After speaking to the Rental Relations Specialist, Ashley, and sharing my issues, her only response was that she would share our concerns with the cleaning people. She made no attempt to rectify the situation, and in doing so, lost repeat customers. It was quite unfortunate that our vacation was spoiled by the condition of our rental. We attempted to enjoy our time in Bethany and put these issues behind us, but to say we were greatly disappointed would be an understatement.
Mar 17th, 2019