PNC Bank

Most of the tellers are very friendly. I asked the branch the policies for ordering boxes of coins. Only stated they come in on Fridays and bring back wrapped. Brought in a thank you card and two dozen doughnuts in appreciation. Moved up to two boxes a week and suddenly they won't order any more... at all. If there was an issue, communitcation would have been nice. Stephanie (Supervising teller) accessed the vault weekly and was never very friendly. Very disappointed as it reflects on the entire bank.
Apr 7th, 2024

Had an issue with my account Went to the Fox Run Office and was helped by Daniel. Cannot say enough good things about him. He was kind and considerate and fixed my issue in a very short time. Daniel is a great asset to PNC
Apr 1st, 2024

Rude workers. They were behind the counter joking about myself and other customers, they were joking about making customers fill out deposit and withdraw slips themselves. It would be nice to visit an in person branch and have help with those things to ensure accuracy when dealing with money. It would be nice for them not to joke about customers as they rudely turned them away to fill out deposit and withdraw slips.
Mar 26th, 2024

Sep 23rd, 2023

Im not really giving the entire branch two stars more so a specific employee. Normally I go in and cash my checks here and have zero problems. This past time I had Sandy whispering she knew me from a dress shop where I work and then proceeded to yell for her to talk to me about a dress from 3 tellers down. She then led me on and lied to me saying we ordered her the wrong size and wrong color and about what really happened with her dress and had taken my personal time into the late hours that evening. She then came into my shop and harassed my manager after being repeatedly told no she couldnt return a dress and thought she could corner me on my personal time. I kept my word to her saying I would see what I could do but couldnt promise anything and that wasnt a good enough answer for her so she came in tried to manipulate my manager. When in reality she just didnt want her dress anymore. I hate to not use this branch anymore because all the other employees are professional and super nice including management. Sandy just has poor professional attitude. I would assume Pnc doesnt normally hire tellers who harass people about personal issues. She was also more worried about her own personal issue than her counting checks. I work with larger amounts of money working in bridal so I know focus is key especially dealing with money and customers. Just unprofessional.
Sep 5th, 2023