Staples Print & Marketing Services

I used to love this staples. It has turned down hill. They no longer are interested in quality customer service or doing what is best for the customer. They usually dont have what Im looking for either. Ill drive a bit further over to the Brandford Staples.
Oct 12th, 2022

Polite and helpful.. great rewards.. especially for educators.
Sep 21st, 2022

I like this staples the staff is usually so helpful and friendly , they have self help copy machines that do a few different things , I dont like that you need 5 bucks to authorized your print needs - , but 1 day a nice staff person told me I could use a gift card because my bank card is on my phone , ever since then its been great even when I bring my own label paper its been 5 star help , so on 9/23 I was surprised when I asked for help and I was sent to a register to get a balance on my gift card that I knew had money on it but it wouldnt work the copy machine wouldnt take it , as I thought the card was ok - I asked this same unhelpful staff a 2nd time she sent me back to the cashiers again , Thats when I met wonderful Wanda - The staples Angel my staples Angel that day 9-23 at 4pm. She listen she smiled she fixed my issue and she has great customer service - I would give her 10 stars , if undercover boss ever came there the first staff member would be out , Wanda would be promoted - I did this review for her and all the staff at this staples less that 1 rude no customer service team member , if you have any copy needs or print needs , this staples is great - Thanks Wanda I hope your managers appreciate you and your beautiful personality that contributes to great customer service / I wont mention the negative staff name but I know she saw you in action and maybe your example will help her in her customer service - 5 stars well deserved from all my experiences at this location
Sep 19th, 2022

Don't know what's up with that this Staples but their customer service and policies are not customer friendly. If you use them do not prepay any orders. After they refused to print my invitations I am left with without money or invitations. They didn't have the decency to call or email about their issue. Considering that I've printed these type of invites with them before, I can't understand the problem. Never again.
Sep 19th, 2022

I want to take a moment to thank LUZ in the wallingford location. She was and is absolutely amazing. She went way above the call of duty to help me with an app that i needed on my phone. She did it with a smile and a great attitude. I wish I had people like Luz working for me . I even told her supervisor the same. She is management material with out a question about it!!!!!!!
Aug 16th, 2022