Chase Bank

Emily Elliott _{on Google}

Dec 17th, 2023

I chose to deposit a check here instead of my credit union, thinking theyd clear it sooner. I could not be more wrong. 10 day hold on an insurance claim check. I have never heard of such a long hold on a check, personal or otherwise. Upon googling, I find that this is just how they do business. Wish Id known this prior to opening an account. Id have gone elsewhere.

Melih Bac _{on Google}

Jun 10th, 2023

Upon checking reviews I guess this branch wont last long. They give you appointments for things that they can do right away so they can minimize their work load to zero, while there are no other customers in line. Probably their work model is inspired by the DMV.

Deena Lawson _{on Google}

Dec 30th, 2022

I opened my account back around 2008 using a promotion to get free $$. The manager, Melissa, has greeted us by name whenever we've had to go into the branch ever since. The staff is friendly and knowledgeable.

Ace Pineda _{on Google}

May 16th, 2023

I went into this branch today 10 minutes before closing (I understand staff wanting to go). I waited patiently on the line. By the time I asked about assistance helping opening an account it was 3 minutes before closing. The girl at the register made sure to let me know they were closing and Id need an appointment. No problem. I was sent to an older lady who quickly brushed me off and sent me to the man next to her, Tyler. I stepped into his cubicle, no hi, how are you or any eye contact. Im a young black woman. His nonverbal cues and lack of eye contact told me how uncomfortable he was by my presence. And I knew right then and there that he was definitely not going to be someone I would trust to lift a finger for me.
FYI, business is business whether its two hours before closing or two minutes! I was not asking for anyone to stay late, but a acknowledgement instead of looking straight at the computer wouldve been enough.
This team needs work. They all lack communication skills. They need to work on their nonverbal cues as well! They are there punching the clock and can careless about business which I also get, its not their name on the business BUT as a business owner - I wouldnt trust any of the 3 to touch my accounts or lift a finger for me. Employees have to feel connected to the work that they do and I can see that these are not. Definitely encouraging this branch to step up their training or interview process and better evaluate the motivational fit of your candidates/hires.
Also, teach your employees to go an extra mile for others which doesnt have to mean staying late! But it can mean being kind, smiling, saying hello, making eye contact or simply following up at a later time. But all of those things require better people! Nicer people. Good luck! Definitely not doing business with this branch.