Northern Comfort Services LLC

Jul 26th, 2021

EDIT: This edit is strictly a review on professionalism. Even after sending a video showing the damage and source of leakage from the relief valve, proving that the leak wasn’t properly inspected nor was the pressure valve relief valve checked, I did not receive a courtesy visit from a tech, and had only received a redundant excuse on why it wasn’t addressed in the first place. A competent technician would’ve attempted to recreate the issue and diagnose until found and fixed. Richard is a good person, don’t get me wrong, but my boiler is now down less than a week from his service which spanned only a 40 time frame, which should’ve taken 2 hours for a full clean, calibration, and possible pipe/nozzle replacement. I will not be paying $185 for subpar service and customer support, it’s just not happening. I will be switching to Saucier here in Southington who within hearing about my experience had waived the emergency fee and diagnosed the issue within 15 minutes ON A SUNDAY. Expansion tank, and feeder valve. Was that so hard? Original: Just had them come out for the first annual service since we’ve been here, there’s still an issue with my relief valve that hopefully we can work out. But their service went well with minor issues that Richard has been in communication about. Services: Heating system repair, Heating maintenance
Apr 30th, 2021

Mar 7th, 2021

I had a furnace not working unexpectedly. Called Northern he was able to come the same day. He attempted to repair without replacing module wasn't possible. Had to replace it. 428.00. He stated he would give me best price he could, I thanked him as I have a newborn baby and husband only one working. Rich said dont worry about it. Entire job is on me. I was astonished ! I asked what about the service fee of 90.00 he wouldn't even take that. Blessed me and my family! I will be calling him for all future needs. There are still good ppl in the world. Rich is one of them.
Dec 10th, 2020

I was looking for a new company to tune-up my boiler on an annual basis. I was unsatisfied with my current company after a merger led to their best people leaving, so I was quite pleased when someone recommended a local company. I used NCS's website to book a tune-up of the boiler and received a window of 8-10am for arrival. Rich showed up at 9:30am, and to my surprise, he had been here before; when I had my HVAC installed a year prior, my HVAC company contracted some work out to NCS and I liked his work (but always mentally associated it with the HVAC company). He worked efficiently and the boiler is working great and at a significant savings compared to what I had been paying to my previous company. I am very pleased with how well this went and look forward to using NCS for years to come. Service: Heating maintenance
Aug 18th, 2020