M&T Bank

I've been with people's bank going on 15 years at least. With the exception of one Incident involving overdraft checks, They have truly been the best bank I've ever banked with I'll be truly sorry to see them go.
Jul 2nd, 2022

Mar 30th, 2022

Nov 18th, 2019

Today was the most disrespectful encounter I have ever experienced at this bank! I have been banking there since July 5, 2004 on my own and previously my parents had all of our money in CDs. I understand rules are rules but this new manager who took over for Angela is a donkey. Apparently having 15 years of my own accounts and 20+ years of my parents banking here doesnt account for anything in his eyes. My business account was CLOSED with NO notification. When I explained to him personal issues I have been having and that Im not tech savoy so I dont use the computer or App to check my accounts he told me that is my problem. The old manager would reach out to me if something was happening and would tell me to come put money in the account. When I told him this he laughed and said its not his responsibility to do that. It may not be his responsibility but the tone and disrespectful remarks that were made in our 3 minute conversation were uncalled for! My family has 3 business accounts and probably 7-10 other accounts with this bank and I can assure you if this stays in this branch I will pull out every penny and go to a bank that respects their customers. Everyone else who works at this branch are very kind and willing to help anytime I have come in so I dont want them to think this is a reflection on them at all! All it takes is one bad experience to turn people away and this guy sure did it for me! I will never recommend this bank to anyone ever again!
Sep 7th, 2018

Terrible customer service... rob from the location when he wasnt trying to just speak over me lied about charges brought to my account from peoples then proceeded to try and blame any and everyone one else for the charges. Luckily we only have one account with them so it will be easy to leave and never look back. I plan on calling any costumer service line they have to complain. Rob might want to reconsider a career in banking when he cant figure out how to handle a complaint.
Sep 1st, 2018