Fresh Impressions Dental Care

Linda ,Karen and Dr. Albert and his Assistant were all very Nice to me and my daughter.
Mar 31st, 2021

Dr. Albert himself was amazing...his secretary however, was the worst experience I've ever had at a dentist. We had an appointment for today but when I called because I was stuck in traffic to say I might be late she rudely told me I didn't have an appointment because he was in the OR. This as I'm staring at the appointment card from this same secretary for the appointment. She insisted I must be wrong because she wouldn't have scheduled me for this day and time. She told me it was next week st a different time and had always been scheduled then with an insisting rude tone. Completely unprofessional and not a single phone call or letter prior saying I was rescheduled for my infants follow up. Again, Dr. Albert amazing, his front desk staff was rude from day one.
Apr 22nd, 2018

Been going to this place since I was a toddler. Fantastic dentist focused on patient comfort and care.
Dec 20th, 2017

After an inadequate snip of scissors at Yale, Dr. Albert was able to solve a stubborn posterior tongue tie with laser. Four visits and two laser procedures cost significantly less combined than the initial snip at Yale, which used only a pair of finger nail scissors (literally). Dr. Albert also took time to teach us how to help our son heal and make an informed decision. Anthem didn't cover it at first, citing is as "not medically necessary," but with a referral letter from our pediatrician and a simple explanation of the need for an infant to be able to eat without a feeding tube, they ultimately covered it. Yale and Anthem can share 2 stars. Fresh Impressions gets 5!
Oct 4th, 2017

The billing process was NOT what was described to me. Had I known I would be paying so much out of pocket (even after my insurance paid their portion of the procedure) I would have found a different provider. My son had complications from the procedure and because Dr Albert was out of the country after our procedure, I had to take my child to the ER twice (once time to have the procedure site coterized by pediatric dentists). Obviously he had no way of knowing this would happen but it was stressful and very costly. Then to get only a portion of the money we put up front back from his office after many months of requesting the billing staff resubmit the bill to insurance (insurance said they never reviewed the first bill), it felt like a huge smack in the face.
Dec 12th, 2017