Residence Inn by Marriott New Haven Hamden

Mgmt and front desk staff told me "No" every chance they got.
Mar 29th, 2024

Mar 13th, 2024

I came here with my sorority for one night. We had a suite with a living room and kitchen, so that was nice. This hotel is new so everything is still clean, modern and updated. So there isn't much to complain about... yet. We'll see when they've been open for a longer period of time. No stains, hairs or bed begs on the bed. I always pull back the sheets to check the seams of the bed. The bathroom was big and clean. No hairs or stains on towels. Water pressure was good in the bathroom. I didn't have any issues with the staff/service but I also didn't need much from them. I felt safe. Location is decent. It's right off of a busy street with restaurants/small buinesses close by. I would stay here again.
Feb 21st, 2024

Feb 10th, 2024

My room was booked by the company I worked for through a third party and charged as such. When I arrived on January the 8th, 2024 the lady at the front desk who checked me in seemed odd in taking my card for the incidentals hold usually done at check in. I reiterated that this stay wasnt to be charged to my visa, but to the card that was booked through the third party booking company. I had to swipe my card for her more than once and it felt shady at that moment. I even checked my account while there and saw the hold on my card, which was the norm. But then I got home to find a $497.91 charge to my card from Residence Inn Hamden, CT 3703-Travel & Entertainment/Card w the last 4 of my credit card on my visa transaction account history. So I called directly to the residence Inn to resolve this issue and the response was theres nothing on there record saying my card was charged. Of course, the company I worked for also got billed. It would have been a perfect stay if it wasnt for the fraud charge that came directly from this hotel. Be aware!
Jan 29th, 2024