Marriott's StreamSide Douglas at Vail

The lady at the Aspen building front desk, who is a natural Spanish speaker, has the worst and most terrible attitude towards customers, she is rude and condescending. I was never mean or rude towards her. I was just asking for a lost package. When I asked her and couldnt find my package which was marked as delivered she answers back with a I told you what I know (because my package was lost) and the rest is your problem, when I turned around she kept talking behind my back, Listen marriot you are a 5 star hotel, no I dont expect special treatment or anything out of the way, just respectful dialogue, because Im a guest and overall a regular person who should be treated respectfully like any other. If the lady is mad or having a bad day please consider removing her from your front desk services, she is the front of your building remember you are a world class 5 star hotel, Ive had better and more polite service in motel 6 shameful and out of the way for this woman to be woriking in the hospitality industry, maybe reconsider a new career, or maybe and DEFINITELY NOT FRONT DESK! Staff looks and feel over worked and tired Nearby activities: Good activities for children
Mar 30th, 2024

Mar 23rd, 2024

Our stay at the Marriott stream side Douglas building was great. We arrived prior to check-in and were surprised to be offered an early check-in that we werent able to utilize as we were skiing :) each employee we interacted with at the hotel was kind and accommodating. The outdoor hot tub was kept at a very hot temperature and had strong jets which is always a plus. They had 3 fans available in the room which seem handy for the summer months, one of which was a large Dyson portable fan. We took advantage free bagel bar Sunday morning. Thanks for a great stay.
Feb 18th, 2024

Jan 13th, 2024

Dec 18th, 2023