Big Brand Tire & Service

Went here to get a flat tire fixed. They were fast, offered free flat tire service and staff were super nice. Landry was friendly as well as the mechanic. Definitely coming back and recommends this place
Apr 9th, 2024

Apr 8th, 2024

Friendly, efficient and affordable service
Apr 8th, 2024

DO NOT COME HERE UNLESS YOU HAVE TIME TO WASTE. SCHEDULED AN OIL CHANGE AT 9 AM, THEY WERENT DONE TILL NOON UPDATE: So not only did it take FOREVER, but after leaving I had a slew of new error lights on including the "check engine" light. I called to try to talk to someone about this and basically got blown off because I didn't let them upsell me on a battery while I was there. After talking to a different manager two days later, they finally acknowledged that there may have been an issue on their end and guess what? They had to fix a sensor that their team had accidentally unplugged, even though the first guy told us "nothing that we worked on would cause these errors". That is the level of skill and customer service you will find here.
Apr 7th, 2024

Still wish Google gave the option of zero stars. Went in for a scheduled oil change at 9 am. They lied multiple times about when the car would be done. Ended up waiting about 3 hours. Would have been quicker literally anywhere else. Edit: After leaving with our car, traction control light and check engine light was on. Hadn't been on before, reached out to them. Of course they couldn't do anything. Pretty suss business, I don't trust what they did with our car. Taking it elsewhere right away to be looked at because now I don't feel safe driving my young son around in it. Edit: we ran our own diagnostic to get numbers. After calling and giving the numbers WE HAD TO FIND ...now they will finally "take a look". Final Edit: after finally convincing them to look out car, it looks like they forgot to plug something in. Low and behold every new light that has came on magically turned off with that. Customer be warned and stand up for yourself. They didn't want to fix or acknowledge their mistake and it took so much convincing but they were in the wrong. Instead of trying to fix their mistake over the weekend they just tried to sell us a new battery and say that was the problem. Will not be returning.
Apr 7th, 2024