Hertz Car Rental - Parker - Cottonwood Drive HLE

Very nice person working
May 21st, 2023

The employees at this Hertz location are spectacular! They are friendly, helpful, and professional. They always answer their phones, and they make renting a vehicle from them a pleasant experience. Thank you!
May 19th, 2023

They made me feel very comfortable, and cared for.
Apr 22nd, 2023

This has got to be the worst Hertz location ever. An employee, Ash yelled at me while I was working with another employee who was the Manager Trainee, interrupted me, while I was expressing how I how I felt about the cars they rent out to the other employee. Ash kept talking over me and advised me she was a Manager Trainee also, equal to the other employee, as she spoke over the other employee, when I told her I was not talking to her. She continued to ask me to leave, throwing me attitude, while I was trying to trade the car with another vehicle, that did not have so many damages. She was not helpful and felt she was in charge over the other employee. The vehicle they were swapping the SUV, had a large glass chip right on the front of the driver's windshield. Highly noticeable that I was disgusted with the vehicle and the condition, it was dirty inside the car and had high mileage on the vehicle. Not to mention the awful smell inside the car from not being cleaned or disinfected. The same 2 employees also clean and vacuum the cars in the back of the building. The cars are not clean when the vehicles are given to the customers, at least the 2 cars that were offered to me as I observed how they clean from the door to the back visible from the lobby. This employee was rude, unprofessional and insensitive to customers, especially under pressure. I also observed her lack of professionalism, offensive manner on how she talked to other customers including her Manager. They kept saying they didn't have enough cars for the influx of customers renting from their facility. The vibe was not pleasant. If that's the kind of Manager in training that will be at that location, no thanks! There are far too many other rental car facilities that will provide a pleasant experience as I rent often for my job. No professionalism and lack of customer service at this location. They talked bad about another customer, as he left the office because they did not have the vehicle the customer reserved. He was forced to go to a different Hertz location. An employee stated that if you are renting through an insurance repair, you will get a vehicle with dents, high mileage, than someone that is paying for a membership. WOW! One star is because Google does not allow zero and for the vehicle with dents, hail damage, high mileage, and dirty but drivable vehicle I rented. A customer complaint with Hertz has been filed and I will take this highly unfavorable experience to Hertz Corporate office. Do not rent from this location, you will regret it!!!
May 14th, 2023

What a terrible place, the girl there was rude and entitled. She didnt greet me for 15 minutes, I asked for her name, which was who knows because she didnt give it, she just said Im newer here and your gonna listen to me. She used curse words throughout our conversation and then told me she was going to rent to me, because I didnt go with there insurance and my credit coverage didnt cover it. I will be escalating this to corporate and the BBB. Never rent from here horrible customer service.
Apr 13th, 2023