FNBO

Robin May _{on Google}

Mar 17th, 2024

this branch is the least helpful and apathetic I've ever dealt with as a customer. I call very seldom and when I do, they cant EVER help. its always a NO. And the fraud situations happen at least once a year. I've never experienced that kind of frequency. My opinion is they are not up to date on processes to help prevent this kind of mess. I will probably be changing banks. I've been with them 3 years and have had 4 fraud situations where I have to cancel and start all the auto withdrawals over again. Not something I want to do regularly. and I don't appreciate that when I call, the answer is always NO.

Brian James _{on Google}

Jan 2nd, 2024

Horrible scam of a bank

Tyler Waterfield _{on Google}

Nov 4th, 2019

Awesome employees. Ive had my account 2 weeks. Ive gone in several times because I was unable to use my card for the last 72 hrs. Three days ago fraud prevention locked my account, didnt tell me nor any of the 4 bankers with whom Ive spoke in person. Apparently someone tried to use my card on Walmart.com and fraud shut them down. Im so thankful they did because Im a single dad living paycheck to paycheck an inch from homelessness. It wouldve been nice to know but they have been fronting me cash for rent, etc. really awesome people and even though my gas tank is on E and I cant fix this until I go to the bank tomorrow, I feel safe knowing that they disallowed a fraudulent charge.

Dwight Andersen _{on Google}

Apr 7th, 2021

We have been using this bank for several years now and they have always treated us right so I wanted to take the time to write them a review, and in particular, our personal banker Mitsuki (Mitske) Ha at the Loveland, CO branch at 1450 Boyd Lake Ave. Mitskie has never let us down--she has ALWAYS gone above and beyond for us. recently I was struggling trying to do something online, and for 4+ times without success. I (finally) made 1 call to Mitskie and she fixed the problem--why I didn't call her before I don't know but I won't make that mistake again. We have a large bank where we have other accounts but everything is online. We set up at FNBO for a local bank with local customer service for those times you need such. I have been VERY pleased. I highly recommend FNBO and in particular Mitskie Ha as a personal banker--she truly is awesome in a world where customer service is a dwindling fact.