FNBO

Mar 16th, 2024

Very nice clean and very helpful
Feb 14th, 2024

Worst experience Ive had at a bank. The first time we went, we were told that it was too close to closing time, about 45 minutes from when we got there,to move funds to a CD account. We asked for an appointment during the weekend. Went at the scheduled time and ended up with the same teller, Genesis, but was told we needed to wait 30 minutes. We told her we had an appointment, but they were overbooked. We tried to get in touch with a manager but during this, they threatened to kick us out for raising our voices. Manager was not available, so we called their other branch, who said we would need to try again Monday. After asking to get in the queue, we heard the other branch call but she couldnt talk because we were standing in front of her. We decided to work with another teller, Rigo, who got the account opened in 30 minutes. Unless you have basic banking, avoid this branch or at least her. She needs basic customer service skills as escalating an already tense situation and ignoring our complaints led to a worse outcome
Nov 17th, 2023

Sep 3rd, 2023

Amazing bank of which I am blessed to be a Member of. Friendly, attentive, young staff that made me feel comfortable with my choice to bank there.
Mar 22nd, 2023