Verizon

I normally hate going into phone stores as I have found them to be less than helpful ; however, my recent trip into this Verizon was a pleasant surprise. I had a somewhat complicated "problem," and they were all awesome - particularly Mason, who spent over an hour resolving my issue. Very happy about the service I received, plus friendliness and professionalism on top of it!!!
Apr 2nd, 2024

I frankly hate coming into these kinds of stores and the issues and time it takes as well as the endless sales pitching about all sorts of stuff I'm not looking to buy. However, John was able to get me on my wifes plan and drop google fi and get my wife a new phone in a timely manner and the rest of staff were pleasant to be around while they played an assortment of pleasing music ranging from curtis mayfield to powerline from Disney's a goofy movie. My suggestion to others who have issues with wait times do what I do and show tf up early.
Mar 25th, 2024

Great location. The best thing about this Verizon store is that it is an official authorized Verizon store as opposed to a knock off. They can actually access your account and make changes to it. The customer service is not the best here, hence the 4 stars. The agent who helped me was rude and off put that I was asking her to do her job. Typical Gen Z employee.
Mar 15th, 2024

After struggling for 12 months with incorrect billing over traded in devices LAST CHRISTMAS season, Verizon has been completely unhelpful after MULTIPLE visits to their stores. Even when provided with original contract paperwork, Xcel spreadsheets, previous visit notes, Verizon has been combative and unwilling to help. Verizon does not like you coming into their stores during the busy holiday season with account issues for potential customers to hear about. Its not good optics for their bait and switch business model. Ultimately we were trespassed from the store, and when we presented our evidence to the police offers who responded to Verizons call to have us removed, they AGREED with us. So yes folks, if Verizon cant fix your issues, they will call law enforcement for impeding sales, because after all they are commission based. They especially dont like when you walk in with a laptop and accordion folder full of notes My advice to youwhen they FORCE you to mail in your devices100% refuse. If they cant accept your device in the store, walk away. Youll end up with nothing but issues when they claim inaccurate device condition, or they lie and say they never received iteven when you have proof the condition was accurate, and you have UPS delivery confirmation. Good luck with your trade in deals. People at the reconditioning centers steal good devices, and sell them to the black market in developing nations. Been a customer since 2002. Verizon has become a POS.
Nov 15th, 2023

We have been Verizon customers for 14+ years, have like 12 lines and generally Verizon has good customer service. Yesterday my moms phone started showing a no sim card error and rebooting wasn't fixing so I throw on some shoes, drive to her place grab the phone and decide to run it to the closest Verizon store, which was Aspen Grove. Got greeted and explained my problem, the gentleman (i should've got names but didn't) looked up my account, verified my phone number and hers, has a sim card out and ready to go. He then says "I need to see your ID please." Having sort of rushed out the house I had forgotten my wallet but I have my id saved in the myColorado app which is a legal and accepted form of ID in the state of Colorado. This guy says has to be a physical copy, I ask why when digital ID is accepted in Colorado no one could really give a good answer other than its corporate policy. Turns out it is not corporate policy because I left that store (angrily) and drove all the way home, grabbed my wallet and then went to the store closest to me. Same process there I get greeted and we sit down they get a sim card and this gentleman asks for my ID. I show him the ID in the app and he says cool. So I have questions at this point right? I ask if it is corporate policy that it has to be a physical hard copy of a license and he, the assistant manager and the manager all say no, that as long as it's not a photograph of an id and it is in the myColorado app it is accepted (just like the police, TSA and every bar in Colorado does). They couldn't understand why Aspen Grove told me that. Look...it would be quite the identity theft for me to grow a beard and long hair to look like the guy in the id, then steal 2 phones from the same account and then answer all the stores security and account questions for me to get an old lady's iphone 13 working correctly. makes no sense. But, it's good I went to a different store because the second store took the time to review our account and lower our bill by almost $150 a month! So props to them, no props to Aspen Grove for making what could've been a very simple and easy stop into a three hour ordeal. Customer service is so easy. Sometimes you get people who are having a bad day or whatever and I understand that and try and be patient with people but it was 2 employees telling me nope not gonna help you. Customer service is extremely easy. It really is. I wasn't trying to buy a phone on credit or add on services or anything it was a simple sim card swap. I am me. My digital id says its me, plus all the account security Verizon uses says it was me. If they really wanted to help me they would've (admittedly I did say I would take all 12 lines and switch them to AT&T if they didn't help me, but I was upset. The other store and their terrific service kept me from doing that...). Any way that's all, If you need service from Verizon in Littleton just know there are other stores, maybe a bit more East of Aspen Grove, that would love to help you. Give them a shot instead.
Oct 26th, 2023