Verizon

We got new phones and basically had their new internet forced on us. We didnt want it and it took hours for them to get the box setup to send it home with us. We returned it and they kept trying to still push it on us. And then I still got charged $69.65 on our bill. We also were told we qualified for a free iPad that would cost $10 a month for internet. Its $61.02 on my bill today. All the hidden fees and things really affect people. Im on vacation having to spend my day trying to figure this out.
Apr 4th, 2024

The manager here Ben is a real charmer. I was directed by online customer service to come into a store to be told he could not help me. When I expressed the 40+ hours Ive spent in store and online trying to reach solutions on one promotion deal he said he could do nothing for me. He commenced to tell me that customer service online gives a lot of misinformation and that its not his problem. The kicker was when I sat down in the store to do what he told me to do which is reach out online to a supervisor, he hovered over me and asked to give me a shipping label and for me to leave. I am a customer here. I cannot believe this is the management level customer service of a corporation.
Apr 3rd, 2024

Want to thank Clint specifically for helping me out today - I was having a frantic day and issue with my account and he assisted me getting the issue taken care of so that all is well. Was very kind and friendly because I think he saw that I was upset and trying not to have a meltdown. Side note - some lady was in with her toddler who was running amok in the store and it was borderline actionable but the staff was really patient trying to make sure the child was not running out of the store and into the parking lot.
Apr 3rd, 2024

I've been a Verizon customer for over 15 years. We have 6 cell phone lines on our account. I recently upgraded to a new phone using the app. When the phone arrived, I needed further assistance finalizing the trade-in and return of another phone. I was advised by customer service to bring my devices to the Lakewood store for this assistance. They assured me they had done all necessary notification on their end, and the store would gladly help. Boy, were they WRONG. I was met at the door by the manager, Ben. I explained my visit to the store and Ben informed me, incredibly rudely, that they would not be helping me with anything as I didn't purchase my phone from his store. Because I decided to purchase thru the Verizon app, my only option was to continue that route. I explained the situation again and told him customer service had sent info to his store regarding this matter. He said, without ever looking, that they received nothing and even if they had, they were not going to be helping. He then used his two fingers to mimic walking and told me to go to my car and call customer service. I said, no thank you. I'll just wait my turn and one of the employees can call with me so this can get resolved, I'm not going back and forth about this anymore. His replies kept getting louder and more rude. He refused, saying he "wasn't going to let me waste their time". I have never had anyone at a company I have been with call me a waste of time. Ben... there was no reason for your dismissive behavior. You work in customer service. Incase you forgot
Apr 1st, 2024

Brendan was incredibly helpful and courteous during our interaction. He hunted for any discounts we may qualify for and has been an incredible asset to the owner of a local car wash. He answered all my questions and even gave me his personal number in case I had trouble with my new phone. I will come here all the time!
Mar 29th, 2024