Prestige Imports Collision Center

Eric Greer _{on Google}

Mar 16th, 2024

Never had such bad customer service. And they absolutely do not care for their guests.
A few min late and they won't even give 5 min after close to pickup a car. Never had a shop not care like that.

Jeff Fu _{on Google}

Mar 10th, 2024

Former Audi owner and bought from Prestige. Learned they're also a Tesla authorized body shop. I got two collisions repaired with Prestige that took Tesla bout 3-8 weeks to get parts both times, because it's Tesla. :(
My only complaint is due to the fact the car was sitting in their lot for so long they left it at 0% charge and took multiple contacts to get them to charge it. Leaving the car at 0% charge degrades the battery, as does leaving it at 100% all the time too. My range has decreased about 5-10% due to it. I hope they will keep that in mind for future Tesla repairs and not to leave cars uncharged that long. Otherwise my experience with their repairs has been flawless.
Edit: I appreciate the update but you do realize Tesla owners can check the status of the vehicle with their phone right? This was within the last couple of years (2020) so maybe you've updated your procedures since then.
Update 3/13/24 Was rear ended and needed repairs in the same area. The mechanic informed us that under the Prestige repair there was a broken fog light, cracked camera, cracked mount and that he could tell there was an attempted repair.
While I do not have any proof Prestige didn't repair those things, it does make me wonder whether that was invoiced on the insurance claim and if they pocketed the difference and/or hoped no one noticed. I'll give Prestige the benefit of the doubt but if anyone else has a similar experience I'm just putting it out there.
The specific parts were: Distance sensor, front right fog lamp including cracked RT bracket, aim fog lamp, and LT fog lamp.

Mitch Dixon _{on Google}

Mar 9th, 2024

Multiple parts were broken and some were missing from my car when it was returned. When I called them asking about the missing parts they blamed the tow truck driver and refused to provide any proof they gave the parts to the driver.

Olga Emanuel _{on Google}

Feb 18th, 2024

Horrible, please! They took them five months to repair The hail damage! They will keep saying me its gonna be done in a couple weeks its going to paint its going to do this, and that! Never return my calls! They charge insurance for stuff that heaven need to be replaced! My vent wasnt broken and my skylight wasnt broken but They charge the insurance for all the stuff! Because I am a woman they are took big advantage of me keep lying me about the timeframe! They wouldnt agree to pay for rental car when my car rental from insurance was expired! Very unprofessional! Specially, the guy named Ira!