Mountain Vista Apartments

If I could do zero stars I would. I was supposed to live here and after a life altering decision I decided not to. I put my request in on Dec 26,2023 to get my deposit and first months rent money back. I was told it was a process and would take some time. I went in after 30 days and was told the check would be at my new updated address when I arrived in Early February. Still no check. I have called and left voicemails with no return phone calls. I have reached out via email for multiple attempts to collect information on when this check will be mailed to me. They have been helpful to start but then stopped responding. I finally learned a correction had to be made and approximately 60 days after my request was made My check will be mailed. So beware of you are waiting to receive anything back I would prepare for a minimum 70 day return. By law they have 60 days and they absolutely will take that 60 days before mailing. I was excited to move there and put a lot of money down so this is extremely disappointing in how this was handled. I was misinformed and given an answer I feel to just go away. They were professional to start but after that I was to be just handled. I don't normally do reviews but this place has affectedy life negatively for over 30 days so I feel it is valid. I don't know that I would recommend this place to live as I never lived there, but if this treatment is anything to go by I am certainly glad I changed course.
Feb 19th, 2024

I didn't end up moving here, however when I toured, the apartment was clean, updated, and well set up. Fitz was incredibly helpful and answered every first time renter question I had. Savannah was also very helpful in answering my questions about applying.
Dec 17th, 2023

The staff at this real estate agency is great. Special mention for Savanna who always has the best attitude and availability to help The staff of this real estate agency is great. Special mention for Savanna who always has the best attitude and availability to help
Nov 26th, 2023

Cant say enough good about leasing, maintenance staff here! We had an emergency situation and they all: Sharon, Fitz and Savannah helped us along our way. New to Colorado, it was a great new welcoming. Augie is part of maintenance crew and available to our simplest inquiry. Great place to be! Thank you!
Nov 11th, 2023

UPDATED, see bottom Don't live here: - They paint over everything instead of cleaning it; There are clumps of dust stuck on the walls because they painted over it instead of wiping it off (see picture) - My apartment was not cleaned by my move-in date. our feet/socks would turn black from walking around and the walls left visible grime on your hands if you touched them. My husband and I called about getting the apartment cleaned, but they painted over things instead of cleaning at all. We spent hours cleaning the place ourselves and moved-in three days after we were supposed to. - The price after utilities & fees is WAY more than this apartment is worth. - The maintenance guys are always kind, but it takes a long time for them to get to requests (maybe they are under-staffed?). For two separate maintenance requests, the request was marked as "complete" but the issue was not solved. For one, I re-submitted a request and eventually it was fixed. For the other, we fixed it ourselves to save us the headache of waiting. - There is a huge hole in the wall behind my cabinet. It looks like someone needed access to the breaker that is on the other side, but then didn't fix the huge hole they put in the wall..? - When it gets cold, the hot water/ boiler doesn't work. I have lived here for 4 months and the hot water has not worked on 3 different occasions. - Very cheap things- the blinds break very often because they are bad-quality, and when you asked to get them replaced they set-up another set of the very same blinds.. which break again soon after. They also took one of the panels from a sliding closet-door (that is the door to the bedroom closets) and stuck it on the small closet as a makeshift closet-door, so it is not even and looks bad. Several things were installed crooked, like the thermostat and cabinets. The bedroom door fell off of its hinges two months after I moved in. - On my fees one month, I was being charged a "vacant fee". I went to the leasing office to ask about it, and was told that the fee was from the beginning of my lease when I had not set-up utilities for a few days. Which, to reiterate my point from earlier, I did not move in until three days after the start of my lease because my apartment was not cleaned. I asked them to remove the charge and received a lot of push-back. Finally, they agreed to drop ONE of the vacant fees, BUT the lady from the leasing office told me, "you'll have to call on ___ day and remind me to drop it. I won't remember," instead of making a note or writing it down at all... On the day, I called and spoke to someone else (the original woman was not in that day) to remind them to take these fees off of my account. I received some push-back again, but ended up getting them to take both vacant fees from my bill. Other reviews say that this place will nickel-and-dime you, and I agree... You'll be shown a nice-looking, cute motel-turned-apartment show room when you tour, but you can very well end up getting an apartment that looks very different. Not only this, but the website is incredibly misleading- Ive attached pictures of the business center, check to see how different the pic is compared to the one on their website. They also advertise free weights and there are clearly none (see pics). Don't live here.
Dec 1st, 2023