KeyBank

tatiana alexandra calderon ardila _{on Google}

Sep 21st, 2023

Terrible attention from the advisors at that branch, especially Kateryna Popova, who did not request my card when I went to open an account, and her customer service is one of the worst.

DM R _{on Google}

Aug 22nd, 2023

I've been with Key Bank for several years. I have not received such lack of customer service as I did today with Kateryna Popova. I needed to withdraw cash after forgetting wallet at home - I needed cash to fill up gas tank to get home from work. I have been able to get cash without an ID before. The bank rep would ask me questions to verify my information.
Kateryna was not satisfied with that info and instead defaulted to insisting on sending a verification text via phone. I never received the text. I then called Key customer service and spoke to someone who was very helpful and said this service was down at the moment. I then got the rep to speak with Kateryna, who was also rude to the rep, and wasn't accommodating even when the rep was trying to vouch for me. Kateryna then curtly asked if I knew someone at the bank and I told her I've probably interacted with herself the most. She said she didn't remember me, why would she with her lack of tact, and again refused to give me my money. Highly unprofessional and a miserable person.

San Cheung _{on Google}

Oct 19th, 2022

First time I've ever gone to a bank to get change and was turned down for not being a member/client.