Firestone of Durango

I brought my car in last fall because the air conditioner had stopped working. They informed me that the compressor had a hole in it and that the system needed to be recharged and quoted me ~$1000 for repairs. I was told that they saw a hole in the compressor. I declined to repair it at that time. A month ago I took it to another mechanic. He was unable to locate a hole in the compressor. He recharged the a/c and it has been working since. I do not know what happened that they notified me there was a hole in the compressor but I am grateful that I decided against the repair. I gave two stars instead of one because they were responsive in getting my car into the shop on short notice and they were polite.
Mar 23rd, 2024

Feb 18th, 2024

I had a headlight out on my 2006 Prius, which my husband looked at changing. In the end, I said let's just have someone else do it, it looks too complicated. I called Firestone and spoke to Mike, who was super friendly and helpful. They had a cancellation this afternoon so I was able to get my car in the same day. They replaced the bulb quickly, and I'm a very satisfied customer! Thank you Firestone of Durango!
Dec 4th, 2023

dont ever come to this place unless you want an absolutely terrible experience had a scheduled appointment for 11:00 am a week ahead of time went in and the owner specifically said they dont have time for the appointment I SCHEDULED A WEEK AHEAD OF TIME drove 60 miles just to get told their to busy would give 0 stars but its not option for a terrible establishment like this one.
Nov 18th, 2023

Posting under wife's account. I got new tires and a 4 wheel alignment. The entire process was easy, efficient, and hassle free. It was a great experience and I plan on returning as a future customer.
Oct 16th, 2023