U-Haul Neighborhood Dealer

Kristopher Medina _{on Google}

Mar 18th, 2024

We had an appointment to pick up the truck at 7:30am on 3/16/24. We arrived about 10 minutes early and called the number provided for the location with no response. Then Miguel calls back about 5 minutes later asking if we had an appointment to which the answer was yes. Miguel acknowledged he saw our appointment on his end and said he would head over to the location to meet us which according to him would take about 5 minutes which would have him arriving to the location just after 7:30am. After 20 minutes had passed, we called him back inquiring on when he would be at the location to which he stated he would be there in about 5 minutes again. Miguel finally arrived around 7:50am and proceed to say his location does not open until 9am even though the website stated we could pick up the truck at 7:30am. He was not apologetic nor helpful as he stated we needed a truck number. We have used uHauls many times in the past and have never been asked to provide a truck number. I then proceeded to give him our appointment number to which he said it was not the right information. He finally pulled up his reservations and saw our appointment. There was another gentleman who was there to pick up a truck at 8am to which Miguel was not helpful in the slightest and we helped him out as we were a bit more familiar with the process. Miguel also told him his location does not open until 9am. Overall, Miguel was rude, unapologetic, and the language barrier only complicated the matter more. We would have rather walked our stuff over to our new place than work with Miguel again.