Downtown Surgery Specialists

Not the reviewing type but I didnt feel right about letting other people waste their time. I originally looked up one of the providers here whose credentials matched what I was looking for and contacted the office. It seemed fairly normal. They told me I needed a referral so I went to my primary to get that. My primary has it documented when they sent it and to the correct fax number. No call for 3 weeks. You finally call and they say they never got the referral so I humor it and have my primary add a second documented sent fax and they tell me to call back tomorrow (that was yesterday). I call back today and they dont have it. I ask them what I should do and if they could help me with this apparent communication breakdown. I was told thats not how it works. At that point I just gave up. I understand that the American Healthcare system has its issues and that faxing in 2024 is somehow still acceptable. I mean if a clinic cant help people through those sorts of things then honestly let them learn about technology through reviews. Their doctors might be the best in the world but their clerical staff really puts off the vibe of not caring. Save your time and find a team that cares!
Mar 24th, 2024

Oct 11th, 2023

Just dreadful. Ive been promised things and they dont happen, Ive had to follow up about every 2-4 days. My doctor had a solid treatment plan and diagnostics, i brought them the resultes tests. I just needed surgery but they refused and said we will run more tests. This has been 3 months and Im still not being taken seriously. Doctors need to respect their patients treatments. You people dont know just because you studied for a decade. I hate to criticize with no feed back so, I recommend training your staff in customer service, and basic time management skills, their manners are awful , literally every call sucks. Your staff does not follow up when promised. They send notes to the nurses or doctors that ignore them. Your clinic will never get a recommendation ever the way it conducts itself. Maybe better managers, maybe better staff, it all needs to be better.
May 11th, 2023

I just had surgery on Monday with Dr. Raheb and I cant say enough good things about him and his team! Everyone was very helpful and informative and compassionate and kind! Also the staff at St. Joseph hospital were amazing! Im so grateful for their care!
Dec 4th, 2022

I had parathyroid surgery ((Debbi Belvill). Dr Vanderveen and her entire team both at the hospital and in pre and post op visits were wonderful. I want to include a thank you to Tony (I was pretty out of it when he greeted me!), who was also wonderful, as was Dr. Fischer and all the nurses/aides, and everyone at St Joseph's. Everything went beautifully, and I don't think I could have been in better hands.
Aug 22nd, 2022