Keyboard Carriers

Tracy Goldberg _{on Google}

Feb 19th, 2024

The piano made it safely, but they gave us a quote initially over the phone which seemed like a fair price, I described both homes and access to both homes accurately over the phone, including going through the yard. when they arrived they charged us an outrageous yard fee for 60 seconds of having to wheel the piano through some grass, which they knew about over the phone. Seemed very unfair and the movers were rude, we talked to the office to discuss the fee and they wouldnt compromise and told us we didnt tell them about the grass (even though I did). Although our piano made it safely, it was very expensive and an unpleasant experience. I would not recommend this company to anyone.

Lauren Gale _{on Google}

Feb 7th, 2024

They did a great job in every end of the transaction. From the call to schedule, to when it would be picked up and delivery. It didnt fit through the original door we had planned and they found a way to make it all work. Thanks!

Amy Ohle _{on Google}

Oct 2nd, 2023

Never even got past the first step. Repeatedly asked Teresa for a quote (six emails exchanged), and she kept ignoring my request and trying to schedule a move date. I even sent pictures of the doors/stairs and piano- still no quote. Why would I bother looking at my calendar if you cant bother to answer my simple question about cost? Ridiculous.

Eliza McAfee _{on Google}

Jun 20th, 2023

Dont trust their quotes and dont expect the owner to be friendly about negotiating if something goes wrong. I gave ALL details of our piano, the location, and stairs when requesting a quote and scheduling. Then, I was charged DOUBLE when the service was complete. The owner said it wasnt her handwriting on my account so she didnt know who gave me the quote and all she could do was refund half of the mileage. I still had to call back the next week because they forgot to issue the check.

Hannah Huemoeller _{on Google}

Jun 10th, 2023

I have got to say that this was the worst experience I have ever had with any company ever. The customer service was rude and annoyed whenever my husband and I called in to check on everything or ask questions or update information. They never called. I had booked a month ahead of time and no one communicated with me and my husband the process or expectations or anything. The secretary was completely annoyed I even asked if they provide transport of my bench and covers because my last company did not. I waited and waited and waited for over six hours AFTER i had flown in from out of state to move my grand piano because I had renters moving in this weekend and I waited till 5:30p which was already after hours for the company. My husband and I both called four times and received no answer and we had no way of knowing what number to call for the crew or if they were even on their way. I left a voice message to cancel. I scheduled immediately with another company for next day pick up and everyone was kind, and understanding and patient and courteous considering my emergency situation. I could not believe the night and day difference in communication and professionalism from this new company and received a phone call ahead of time for arrival even in a tight bind. Maybe everyone just had a bad week or a ton of people called out sick. But it still wouldve been nice to have been informed as to the situation so I couldve cancelled my flight or rescheduled a day or two later at a better time. Absolutely atrocious and DO NOT recommend.