Potbelly

Fast service
Feb 26th, 2024

Jan 28th, 2024

Only my 2nd visit to any potbelly, and first to this one. Good sandwich. Apathetic staff (esp the girl with the pierced face who looked like her puppy just died) blasted the worst rap, or whatever it was supposed to be, much louder than the overhead music. Couldn't wait for my party to be done so I could escape. If I come again, it'll be pickup oonly. If.
Oct 28th, 2023

Phill was very helpful and made it possible to give me what I wanted. Thank you again for the service
Sep 22nd, 2023

Take all my stars!!! The staff here are FABULOUS. I placed an online order for pickup, and upon picking up I discovered the sandwich was not correct (I live far away, so I wanted to make sure it's what I ordered before it's too late to do anything about it - i.e. by the time I got home). The bread was not what I ordered, then I peeked inside and saw the filling wasn't correct, either. I notified the staff, and they profusely apologized and instantly remade it to be what I ordered. They kept apologizing the whole way through, and I had to stop them! Haha it's just a sandwich, all good, and luckily I found out about it there and not 50mi away. They remade it to perfection, and my dog says a big WOOFTHANKYOU for the other sando, as he was the lucky recipient of that one. :) (They told me to take it, as they'd have to throw it out otherwise.) Thank you for making my absolute favourite sandwich ever and for being so kind, to boot. Icing on top! I don't want to say "this is what all customer service should be like!!" because, quite frankly, they went above and beyond, but I've been made to feel like *I* am in the wrong if/when this situation occurs, so it was refreshing to have them acknowledge the mistake and remake it without a fuss. I hope everyone working that day gets 1,000 cookies! You made my heart all warm 'n fuzzy, and I really appreciate your kindness.
Oct 10th, 2023