Casper - Cherry Creek Shopping Center

Great service in the store and the customer service folks at the Corp. office were spot on as well. Try the new Dream Max, awesome bed!!
Feb 21st, 2024

From the moment we walked in we were not treated with respect! We were looking at the products online and wanted to see them in person before spending $4,000 here. Whoever the employee is should learn customer service and how to speak to people. Casper lost a paying customer because of him. Accused of playing in the store and not being a purchasing customer. My wife and I are disgusted at how this employee treats people. NEVER COMING BACK 1/12/24
Jan 25th, 2024

It pains me to write this because we love the product. Sadly, everything about the customer service after the delivery is appallingly bad. The bed was delivered and the delivery crew couldn't figure out how to install the brackets that keep the bed from sliding around. The company that was supposed to pick up our old bed never showed, despite repeated calls and texts saying that they would be there - I waited eight hours and no one arrived. When we finally got someone to pick up the old bed, they gouged our wall on the way out. We have been trying for months to get the brackets installed and I can't even get them to call or email me. Casper's excuses are unacceptable - if they are using outside vendors to do their work, then Casper is responsible for the incompetence of the vendors. I have spent countless hours trying to resolve our various issues. I would really think twice about buying from this company.
Dec 27th, 2023

I think a bed made of actual rock and pieces of glass would be more comfortable to lay on the ANYTHING made by this company.
Oct 28th, 2023

Excellent
Aug 6th, 2023