Citi Private Bank

I just received a new card brand new account. Tried to use my card at the store for the first time and they said they needed to verify my card so I gave them all the pertinent information they needed and because I don't have a landline they won't let me activate my card. No one is willing to help me. They're not willing to take any other information other than a landline or me being at work. I don't know how that has anything to do with getting my card activated. Customer service is the worst to deal with. Now I have to wait 2 weeks for a letter to come in to be able to use my card. Not to mention already waiting the time For my card to arrive. Every customer service rep that I spoke with seems to be overseas and there's no one to help. They just continue to tell me that I need the landline. I've provided them three different phone numbers and they say they don't work. I provided them the security word that's on my account. I provided them my valid address. I provided them all the pertinent information and they still would not help me. This is absolutely the worst customer service ever. I really wish I would have never registered for this card to begin with.
Mar 8th, 2024

Jan 6th, 2024

The worst bank in history
Dec 24th, 2023

Worse banking experience ever.
Dec 15th, 2023

Do not use Citi Bank. You can't get ANY service in person via phone. All automated. If you have a problem or question. Good Luck
Jul 24th, 2023