Alpine Bank

I've had them for years and they've been both reliable and helpful.
Feb 11th, 2023

Ordered foreign currency for a trip. I was told when I arrived to pick up the money to sign for it. Because I didn't know the exchange rate I believed that all the money was there. On my trip I immediately discovered I received less than half the funds. After weeks of disputing they claim there's nothing they can do because I signed. I paid over twice the value of the currency to ultimately pay their fees and error. They can't be trusted. The way I see it they stole my money, how does a bank make this kind of error and then refuse to fix it if it was unintentional?
Jul 14th, 2022

My husband and I got a HELOC (home equity line of credit) with the help of Drew Britton.  He was friendly, patient, and explained everything well to us.  We used the HELOC to buy a house out-of-state while we were waiting for the closing on our Colorado house.  Drew made everything really easy!  He was always available to help, whether I called him or emailed him.  We were very happy with his service to us, and would recommend him highly.
May 9th, 2022

Alpine touts themselves as being a local bank and supporting their local customers. Far from the truth. Website. Issues which resulted in inability to access account. Long delays with trying to reach a customer service agent. Tried messages through website .. these aren't responded to for 2-4 days. We recently got a large legal settlement and deposited the check into Alpine Bank. Unbeknownst to us, the bank manager then slapped a hold on the check ... even though the check was immediately cashed and funded the next day by another large local bank. The manager lied and said was was unable to verify the check .. and then admitted he never tried. He then lied to his manager and claimed he did try to verify the check to do a CYA. The manager claimed he could not release the 7 day hold he put on ... until we found that Alpine had been fully funded on the second day. Our lawyer sent us a copy of the payment to Alpine. Think we wouldn't check on this? Then we had a separate issue with someone that did a fraud Zelle. Not our fault again ... but Alpine closed our account since we were difficult customers. Right. What a lie.
Jan 18th, 2022

Dec 23rd, 2021