La-Z-Boy Home Furnishings & Décor

Absolutely! ***** Fantastic experience at La-Z-Boy! The team went above and beyond to find the perfect sofa. They listened to my needs, showed me options that were less expensive and fit what I wanted better than what I had initially come in to looks at, helped me customize every detail, and the follow-up to make sure everything was perfect was exceptional. Highly recommend this store!
Feb 28th, 2024

We purchased a new sofa from Toni. We had some very specific requirements for the room we were trying to furnish. She spent a lot of time with us and worked to find the perfect sofa and ottomans. I would highly recommend her if you are in the market for new furnishings. She is awesome!!
Feb 27th, 2024

They are very helpful in the sales process of the furniture. Then They hit you with all the hidden pricing when you pay. You find out then everything you wanted is an added expense and then they tell you, you have to wait months to receive your items. With no calling to let you know when your items are arriving and if you call they are rude and act like its a huge hassle.
Feb 26th, 2024

Brandon (and Taylor) were extremely friendly and helpful. He went above and beyond to make sure our order was placed correctly. Would recommend this location
Feb 26th, 2024

I am truly shocked by the rude customer service Ive received. The sales people will hound you as you try to browse the store, but be prepared for them to not only forget you, but actually be rude to you once you make your purchase. I recently ordered a recliner chair. I was told the delivery time would be 4-6 weeks. I called after several weeks to get an update on the delivery timeframe and was told my chair was actually in stock but they forgot to call me. However, I was told I couldnt schedule delivery yet because they had to wait for the matching arm chair covers to get in (a separate purchase). But I was told theyd be in that day Id be contacted later that day, or in no more than a day or two to schedule delivery of the chair. So I waited. At least a week went by and I heard nothing. I call back and was told the same thing. Finally, weeks later I call again and was told that my chair has been available for weeks and should have been scheduled. Turns out the arm covers had nothing to do with the chair delivery because I had to pick those up anyways. The person I spoke to was shocked and apologetic about the mistake, and promised to make a note for the manager to see if they could get the chair delivered quickly for me, instead of waiting another 2 weeks for delivery. I call the next day to speak to the manager, or my sales person (both of whom were supposed to be in) and neither were there. Again, I was assured by a different rep that this was a huge mistake, and they would try to get the delivery schedule for that week, and would compensate me for all the trouble. I call the next day, again, trying to reach the manager. I ask for the manager right away on the phone and instead of passing me through, the rep insists on looking into it herself. She was extremely rude and short with me. After putting me on hold, she was able to get my delivery scheduled for the end of the same week, but was very angry with me that I asked if it could be done any sooner, because I had already waited so long, and been delayed even trying to fix the problem. She said things like do you want the delivery or not? And its a miracle were delivery this for you. She also said angrily you should have talked to your sales person. I asked her name several times and she said her manager was right next to her and wouldnt tell me her name. She eventually said her name was Kate, but Im not sure I believe her. Then she HUNG UP on me. Is it the customers fault that they cant ever reach their sales person? Or the manager? Is it too much to expect that the store call you to schedule delivery as promised when your item is in? Apparently so. So now I have to call back AGAIN because the last rep hung up on me and I have no idea if she confirmed the delivery or not. What a huge waste of my time. I would not recommend shopping with them.
Mar 9th, 2024