Groove Mazda Service

I booked a same day service appt with Groove Mazda after my check engine light came on. Ty was super polite and helpful. I had a couple questions after Blake sent the work order video explaining the coolant control valve needed to be replaced, which Ty and the other friendly woman at the counter (didnt get her name) answered. I plan to bring my CX-30 back to Groove for any future service needs. Thanks!
Feb 1st, 2024

Update 12/12/23: I've had a couple of great interactions since my original review so I'm updating it. The service team has been very attentive, efficient and helpful. My service appointments have completed without a hitch and the couple times that I showed up without an appointment they were very helpful as well. --- Difficult for me to write this review because I like their sales team. However, service is clearly sub par. Went for standard service last week. The guy that welcomed me was quite abrupt and cut me off several times. I told him that I was pretty sure I had a slow leak in my tire. My service was done in about an hour and he told me that everything looked fine. Sure enough, my tire is almost flat one week later. If hed spent an extra two minutes listening instead of being obnoxious Im sure they could have found the leak for me and saved me a flat. Bottom line: I dont think their service team cares much about service.
Dec 21st, 2023

Went in for an oil change and it was kind of a mixed bag. The guy at the desk was great (blanking on his name). He got me in and out quickly. In addition, there's a comfortable showroom to wait in. On the other hand, I have a couple issues with the service side of things. They told me both my air filters "failed" the inspection, so I declined the service and then ordered new ones when I got home because literally anyone can change the filters on a CX-5. I was a little surprised because I don't drive the car that much and had replaced the filters less than a year ago, but took their word for it. When I went to remove the engine filter, though, I saw that it was in great shape still [I'll attach pics of both sides of the filter they told me needed to be replaced]. Went back to rewatch the inspection video that they had sent me and saw that they had quickly panned past the engine filter in that clip. Just feels sketchy. Mazda should be above this kind of thing. Lastly, a small thing, but they must have attached a paper or something to the inside of the windshield while carrying out the oil change because when the car was returned to me there was a big, sticky strip of adhesive now stuck on the glass. Noticed it right away but didn't feel like getting back out of the car and asking them to remove it so I'll figure out how to get it off myself. Nevertheless, when I go to get my car serviced in some way, I'm not looking to have to tackle new issues upon getting it back, even if they're small and purely aesthetic.
Dec 19th, 2023

In and out. Efficient. Video of my service. I am happy!
Oct 29th, 2023

Sep 29th, 2023