TBK Bank

Casey Colbert _{on Google}

Mar 25th, 2024

Opened an account to move my business over to TBK and get my kid set up with a savings account Mrs. Daniels got me all squared away set up, smoothly and without incident.

Joe Taylor _{on Google}

Dec 15th, 2023

Great customer service. I needed a fax sent and they did it at no charge even though it is not a service they provide. Always a pleasant experience at this branch and others I attend.

Terry Hafez _{on Google}

Jul 23rd, 2022

This is not a review of this location, yet a review for the bank itself, I couldn't find a place to leave a review for the bank.
Ypu customer service is cold and it suckw. Lacking proper human interaction. Seems like you reps either don't want to be there or reading from a script, you can't hear enthusiasm nor passion fir the customer.
Your wntiry is just hungry for over draft fees and weired enough monitoring how transactions show up in different order to serve that purpose. If a call is made to talk about that, the first answer is , it's automated and there is nothing I can do
In other words " Mr customer eat #$%^"
I usually take pride into leaving positive reviews to celebrate people that go above and beyond, yet I a leaving this review as one star because you went above and beyond in ruining customer service.
FYI the team from Valley bank was unparalleled

Chris W _{on Google}

Nov 10th, 2021

Stopped by the bank this morning, not sure what was going on with the lady that helped me, but she was super moody and short with me. Made me feel as if I was a nuisance to her. From now on I will only go to the other branch in Brighton, much nicer folks there.

Tacita S. _{on Yelp}

Oct 5th, 2021

TBK bank doesn't care about the individual person at all.  I have had many problems with them. The most recent is the final straw.  I get paid monthly, I went to deposited my check and they are requiring a 10 day hold on funds.   my employers checks are ALWAYS been good and always clear, so this isn't' a suspicious check.   I asked them to call my employers bank and verify funds which they have in the past.  They REFUSED!  they claimed that some banks wont do that, but i know for a FACT my employers bank will.  They claim its because i'm and over drafter, so wouldn't it make more sense for them to process the check faster?  I went into the bank to see if after 48 hours they could remove the hold or at least give me some of my money. but no, I can't close the account either.  I said 10 days was excessive, the bank manager proceeded to ARGUE with me that its SEVEN days not ten.  Its seven business days 10 actual days, I guess TBK doesn't think i people use money on weekends....  So i asked her how am i suppose to feed my kids and get gas and basically live because I NEED that money that's legit my whole months paycheck.  she said, "not my problem"  I will be closing my account as soon as possible and i would recommend you do the same.